Traci Plemons - State Farm Insurance Agent - Waco (TX)

Micky Elder I cannot recommend Tower Insurance highly enough! My experience has been nothing short of outstanding, primarily thanks to my agent, Brendon Boyd. He is hands down the best agent I have ever worked with. From the moment I reached out, Brendon was incredibly knowledgeable, attentive, and genuinely concerned about helping me find the best insurance solutions for my needs. He took the time to explain all my options and ensured I understood the details, making the entire process seamless and stress-free. Brendons exceptional customer service and commitment to his clients truly set him apart. He goes above and beyond to ensure that I feel supported and valued, and it’s clear that he genuinely cares about his clients. If you’re in need of insurance, I strongly recommend reaching out to Tower Insurance and asking for Brendon Boyd. You won’t be disappointed! Ms. Micky Elder

Dee Mtz Robert always helps me with questions I have about my home insurance. Great service.

Alma Gonzalez True to their word with fast and friendly service! Got a free quote within a few minutes and they gave me the best options.

Brenda Douglas Pay out is great but customer service is terrible

Antwane Damac Awesome staff! Im always greeted with a warm welcoming when I walk thru the door. They have Awesome customer service, Thanks Pronto Insurance!

Tim Hillman Rain was coming in the house during a rain storm late April. I contacted Texas Farm Bureau and filed a claim. 6 weeks later (with considerable effort)... Whala... My new roof. THANKS!

Craig Apfel I made the switch over to Matt Tobben and State Farm last year which was a no brainer for many reasons. But my recent interaction with Gabriella helping me to add a new vehicle and my 16 year old to my auto policy was a great experience. Gabriella responded quickly to all my questions and helped explain all the details behind the new policy rates. She was great to work with for sure!

Fabiola Cuevas Venegas Pablo is amazing! I’ve had the pleasure of working with Pablo twice now, and both times he has gone above and beyond to help me save on my car insurance. He helped me add a third vehicle to my policy with full coverage at a great rate. Then, when it was time to renew my policy, he reached out and found me an even lower rate. The process was quick and easy—he had everything ready, and I updated my policy in just minutes. Highly recommend working with him!