Tim Sherwood: Allstate Insurance - Waco (TX)

1 /5 Andrea Nunn: Theyre completely incompetent. Theyre screw-ups. They cant do anything right. Every time I go to this location their computer system is always either down or not working for some reason. You go in and ask for something real simple , like for them to print a copy of your policy , make a payment on your account or look up some information about your policy . The agent clicks buttons on the keyboard for 15 minutes, and then finally says the system isnt working and they cant perform the transaction or answer the question or do anything else you ask them to do. The agent was Jessica and she was a little witch. First, she told me me that I could not view my own information about my own policy on her computer because of confidentiality. Its my information. Why am I not allowed to view my own information? What exactly is on the screen that they dont want you to see?Then she got smart with me and told not to come in, that I needed to call on the phone when I tried to get her to answer a real simple question that I had about my coverage. Of course she couldnt answer the question because the system wasnt working. Then I asked them to print a copy of my policy. You would think this would be a simple request and something that they can do right? NO. They informed me that their printer wasnt working after 15 minutes of clicking on the computer keyboard. This isnt the first time this has happened. This is the same experience I have every time I deal with these people. If its broken, fix it. Allstate needs to fix their broken system. In the meantime, I will no longer be their customer. Im taking my business to someone who is transparent and can actually do their job.

1 /5 Robert Anderson: If I could rate it as a zero I would. But you have to pick a star and one star is too high. If you’re a customer of Allstate, you need to compete your insurance. Pull up the congressional hearings on all state and how they’ve been stealing money from people. Let alone all the problems with my roof and they said it was only $200 worth of damage. I replaced my roof out-of-pocket for over $10,000 zero help from Allstate. Tim Sherwood‘s office gave me zero support. Would not even support me in the claim if you have this insurance company you really need to compete your service.

1 /5 Zebulon Long: It appears I am not the only one who has been the subject of unwarranted harassment by marketing mail from this office. I have been receiving circulars from this office for months, if not years. I finally started calling the office. After speaking with someone extensively on 12/26/24, I was advised my name had been submitted for removal, but to give it 30 days. Yet on 2/17, another was received. I called again and this time spoke with "Joe". I patiently explained to him the issue, my prior conversations and inquired why the removal had not taken effect. He began claiming they did not send these out but they came from an unaffiliated, third-party marketing agency or corporate. I inquired how it could have the Tim Sherwood name, photo, and address and not be instigated by the agency. At this point, Joe promptly and unceremoniously hung up on me. I called back, Joe picked up again with a less-than-professional demeanor which I pointed out and told him that I would no longer play "nice guy" and would file a complaint with the US Postal Inspector if this continues. Until this point, he did not even have my name or address, but took it down and grudgingly acquiesced to sending them up the chain. What kind of agency employs this kind of people and resorts to such chicanery to maintain their marketing scheme? You would think a company so desperate for clientele would employ more civility. I see that even customers have been abused by their workforce, so no wonder I experienced such hostility. Strongly recommend giving this group a wide berth.

2 /5 D.N.R.: First I was paying $278.00 now jump up to $470.00 WOW. I feel Im being screwed over thats not right Im looking for a different insurance now and going to make sure all my friends is on Allstate will come along with me I got so many people whos on Allstate and I will let them know when I find me a better insurance so they can follow me

5 /5 Sherri Forrest: I was referred to Griselda Lucero at Tim Sherwoods Allstate Insurance office and she was wonderful! She helped me with a quote and treated me like it was her absolute pleasure to assist me. She made me feel like she was grateful that I reached out to her instead of making me feel like I was bothering her or that she didnt have time for me. She got me the quote the same day and the pricing was super competitive. Im so glad I reached out to Griselda and will refer others to her because her service is impeccable!