The Phoenix Insurance - Dallas (TX)

Karen Johnson I, like so many in our area, was absolutely devastated by Hurricane Harvey. I have never been through something like this and did not know where to start. I called my local Allstate Office and they walked me through exactly what to do. The customer service that I experienced through this branch was exceptional. Every call, every contact - extremely professional, incredibly informative and always caring. The adjuster that I was assigned, Mr. William Smith, was AMAZING. He kept in contact with me each and every step of the way. He showed up for every appointment on time. He made regular calls to me to let me know where he was in the process. I never felt like I was an address on a clip board. I felt like I was a customer that was getting priority treatment. Neighbors on each side of me were not so fortunate. They both complained of missed appointments, phone calls not being returned, questions not being answered. Both neighbors had coverage with competitors of Allstate. I pray that non of us ever go through such devastation again but if we do, I feel confident that I will be in Good Hands with Mr. David Duckett and his exceptional team.

Kent Robles Fran was amazing! She worked with me to find the best auto insurance for an awesome price. She would periodically call me and check in with me which was great because all the other insurance agencies I’ve ever dealt with have never done that. Would highly recommend working with them!

lino GarciaBSMSIE They got me the best price on home insurance.

mark kuykendall Not having a good experience. Needed to have a correction made to my policy and was told it would need to be rewritten. They took my money 3k on November 2nd. I haven’t received anything, no policy, nothing. Have called multiple times. Each time nothing happens. Now Im trying to cancel the policy. Was told I’d get a receipt yesterday. Haven’t seen anything yet. This may need to be reported. More later. Well, I must say I was wrong, everything has now been resolved. Much of this was due to my lack of experience in insurance matters. First Colony did their best to help me. I have my refund and I am grateful. I would recommend them.

Cassandra Kovar Kala Gunn has been such a huge help to our family! She made sure we were covered with everything we needed. home, auto, and life. She’s always quick to answer questions, has saved us money, and has been there whenever we needed support. We’re so grateful for her help!

Alexia Garcia I’ve had a great experience with Shawn. He’s helpful and I appreciate that he sends timely reminders ahead of deadlines. That’s great service.

michaela hensiek Karla Grimes-State Farm insurance company did amazing quick work on getting my new property insured, and getting me a $600 cheaper insurance on my truck every 6 months.

Marcella Paull I started doing business with Jim Dexter from Dexter & Company the early part of 2021. Jim is thorough in his explanation of all the policies I am interested in. He is friendly, easy to speak to, listens to my concerns and found policies that far exceeded my expectations. Not only were his policies better than the policies I was carrying from another insurance company but he saved me a great deal of money in the process. My only regret is that I did not know about Dexter & Company years ago.

Kenric Rittenhouse Nation wide is the business for car insurance or the bundle of both home and car, ask for my girl LIz.

Anel Perez Randy Calderon, is such a fine gentle soul that they always make me feel welcomed and appreciated my business for five years. They always make sure I have all my questions asked. They steered me in the right for my insurance needs at the same time saving me money.