Ken Allen Insurance - Lancaster (TX)

Cheri Hornsby After being repeatedly “ghosted” by our previous vendor, I reached out to Zack and Susana at Gibb Agency for a Professional Liability quote. Not only did they respond on short notice, but they also provided a competitive quote that beat our existing rate. More importantly, their communication was consistent and clear throughout the entire process. I always knew where things stood, and they followed through on every detail. The level of service and follow-up was outstanding, and I highly recommend the Gibb Agency to anyone looking for reliable, responsive support. Be sure to ask for Susana or Zack—you’ll be in great hands!

Lesley Johnston I called three times and was told they would call me back. No one ever returned my call. I had told them I had four houses and three cars I needed insurance on. Apparently they don’t need business. If they don’t want to talk to you ,trying to give them business ! They certainly won’t call you, when it’s time to make a claim.

Linda Robertson My husband and I have been with State Farm for 40+ years. I really appreciate the customer care. Genuine customer care. David’s office staff are very knowledgeable and helpful, always available. They were able to help my son who was on our auto policy years ago who is no longer on our policy by reaching out to another State Farm Agent (no commission I might add, just genuine customer care)! I wouldn’t hesitate to recommend State Farm or this office. Linda Robertson

Kimberly Parker Denise was wonderful in assisting me this morning. Im traveling out of town and needed immediate assistance. Upon answering the call she was so wonderful and cheerful it was indeed refreshing, Professional yet personable. Thank You

taronda schulz Great to do business with. Excellent communication and extremely helpful!

Erica Flores This origination deserves 0 Stars wish I could give it a negative 5. Nothing but employees who dont want to work or hate there jobs. So sorry hunny but if you dont like your jobs go find a better 1. Nothing but boogie Bit*hs up there who stand around not wanting to help anyone. Every time one of there OWN CLIENTS walks in there. All there employees do is look @ each other as of to see who is going to help THERE OWN CLIENT as if its a punishment. Plus to make it even better the hang up on their phone calls blaming the internet or saying there having issues with it when nothing is ever wrong once you show up in person. Ridiculous hate to see how they would handel an accident call... This is not the best insurance company after all!

Hosea Henderson Leena Smith took great care of our needs. She was able to find a lower premium with more coverage on our home and car insurance. This saved our family over 2k per year. Answered all of our questions in a timely manner. Will definitely recommend other family members and friends!!

Michelle King They are so sweet and attentive. Its like calling favorite family members