Texas Insurance Service Center - Harlingen (TX)

Awbree Summers Where do I even start??? I can not speak highly enough about my experience with Dusti and Willo at State Farm. We moved here about a year ago from Utah, and we had been State Farm customers for over 25 years, and LOVED our agent, in fact I cried when we had to part ways because we moved states. #whocriesoverthierinsuranceagent? When we did our mortgage we were told by the person helping us set up our utilities and insurance, that another company was our best bet, and that State Farm wouldnt even insure us because we were out of town. To say the least I was weepy. We went with this other company, and have been disappointed from the start, bas they lacked that State Farm "warm and attentive" customer service I had been used to all these years. Then, as fate would have it, because I had a question on a vintage VW we had insured through State Farm in Utah, I decided to reach out to Ms. Wilhites agency just out of curiosity, and within the first few seconds of the phone call with Dusti, I recognized that familiar State Farm family like touch. She asked me if I would be willing to let them quote us and I explained I was told State Farm would not insure us, to which she answered that was not true. Right away, Dusti and WIllo got to work on a quote. They were fast, professional, saved us money, and unlike the other agency, when I called, I was able to get ahold of someone and have someone call me back. If Christmas could be in the form of getting to be back with an agency you love and getting the bonus of having a great team to work with, I would say, I just had Christmas in April. If you need insurance, and are not the wait on the line, push this button or that button for this extension or that extension only to find out you have to leave a message that never gets returned type, but rather like some good ole fashion talk to a human customer service, then run dont walk to Ms. Wilhites agency and ask for Dusti and Willo. If you prefer the run around and some good never ending elevator hold music, they are for sure not the agency for you. Thank you for taking care of these Texas newbies!

Jose Posadas It is the perfect place to secure the car.

Elisa I have spent hours speaking with insurance companies for my car insurance. Dena at Nicole Omo State Farm Insurance went far beyond any expectations! Dena is excellent! She explained everything very easily and with great respect. Thanks!

Brenda Whitaker Ray is so caring and helpful. He helped find me the best rate and was there through the whole experience, always available and answered every question. I can’t say enough good things about him. Best agent ever!!

Angel Mickie Rocks!

Ludy Vasquez AURORA was a great agent, very friendly and answered all the questions I asked. She got me the lowest rate she can find. I am very pleased with her work and dedication to my policy.

Winnie If you need some auto loan insurance quick and easy, direct auto is for you! Monica was a Angel with helping me with my insurance, making sure I understood everything and gave me her personal info to reach her! Quick, fast,and insurance card printed and n minutes! Special thanks to Monica and her staff!!!!

shelly blanton The sales associate was very nice and very personable to all of my needs. I will recommend all of my friends and family to do business with Direct auto insurance for their future needs.

Rahool Kondooru I cant thank Josh enough for his incredible support in helping me find the perfect quote for my home and auto insurance bundle. He was not only patient and understanding but also truly knowledgeable, making the entire process feel easy and stress-free. I highly recommend reaching out to him—he genuinely cares about his clients and their needs!