Texas Farm Bureau Insurance Company - New Braunfels (TX)

1 /5 Haley Alexander: So disappointed and stressed by the loooong, arduous communication process with my 20-something agent here. After a storm tore down my fence, damaged our roof, hail-damaged our deck and ripped paint off our home. Of the month & 1/2 Ive been working on my case, with no resolution as of yet, Luke Biggs has been out of office for a total of 2 &1/2 weeks. Unreachable. I do not feel taken care of, nor that my years of being a customer matter in the slightest. Theyve found a way to slither out of miscommunication they gave me on a STR while our home was inhabitable, as well as water damage inside our home. I will be shopping for a new insurance company as soon as this nightmare is over.

5 /5 Kimberly Miranda: Let me just say I appreciate the comfort that I get when I need something from my insurance company and they know me by my voice when I call! I feel like all my questions are answered and my phone calls get returned promptly. Professional,Courteous and focused on my insurance needs.They truly go above my expectations. Now, I will only deal with my favorite lady Ms.Beverly... she knows what I need when I call. Shes amazing! Well, I can not lie Ms.Angie has helped me when I am in a pinch as well! These two ladies are fabulous! This is a wonderful company and I am thankful for the great job they do.

2 /5 Brenda Gutierrez-Luke: Be cautious with this office. They make mistakes and fail to document important information on your account. We paid our insurance for September, with fees of $40.00 waived due to a miscommunication between them and our bank. Despite that, we then received a cancellation notice dated 09/27, letter dated 10.02, received the letter 10.08!! Meaning we unknowingly drove around without insurance for a week even though we had full coverage! The representative we spoke with didnt record any notes on our account, and we also paid the membership fees that month. I have the receipt and the bank statement to prove it! They cancelled our policy over $40?! My suggestion to this office: hire staff who know what they’re doing. If it werent for the fact that you currently offer the lowest rates, we’d definitely switch to another company. This is unacceptable. If your employees can’t make CRITICAL NOTES on customers accounts, especially in situations like this, something is seriously wrong with your operation. Get it together! Dont people have enough to worry about as it is????!!!

5 /5 JOSE PANTOJA JR.: We have had our insurance for a few months, and held a separate policy through a different office for a year before. Weve had one comp claim, and even had financial troubles that they have been very helpful in understanding. Very nice office personnel (New Braunfels office) to deal with, and John is a great agent. I could not have asked for a better agent, or office to do business with. If my wife, and I had to start all over again we would definitely pick them once more.

1 /5 Casey Vanderstoep: Very unprofessional. We trusted them with all of our insurance needs and in return we were dropped with little notice because of their mistakes. Have been doing business in our family with them for over 30+ years and it didn’t make a difference.