AAA Allen Insurance and Member Services - Allen (TX)

Maricruz Cardenas I just opened up a new policy for one of our vehicles and the experience was excellent. Kimberly was our agent…..she’s very knowledgeable, professional, and patient. I’m very thankful for her help.

Paige Moore Chris has been there for us since the day we chose him as our insurance agent amongst many other candidates. Weve stayed with him for the past seven years because hes consistently responsive, kind, remembers things about us, and does a wonderful job helping us understand the sometimes infuriating state of home insurance in the time of climate change and super storms. Right after Hurricane Beryl he immediately sent all of his clients lists of useful numbers to start the process of recovery. His updates and advice help me know that hes got our back.

Jose Dimas Great service very helpful and understanding!

Mark Gott I am writing to express my disappointment with the service I received from Shane Howland and his office staff, particularly Vickie. As a long-time customer of ANPAC since 1975, I valued the relationship we had built over the years with previous agents (both now retired) which included 8 of the 11 rental properties we owned, 3 cars, our homestead at that time, as well as recommendations to family members. Unfortunately, my recent experiences have been disappointing with Shane Howland & co. When my previous agent retired, my business was transferred to Shane Howland. ( I dont know why) Over the past year and one-half, my wife called several times to obtain quotes for her mothers house- I finally got in touch with them to get that ins. To this date they have never returned HER phone call. They apparently didnt connect the dots, her last name and mine, the same- so they just didnt return her calls. Hmmmmmmmmm Additionally, I found Shane and Vickis level of service and professionalism to be lacking. The attitude and communication style of Shane and Vickie did not meet the standards I expect from an insurance provider. The interactions felt dismissive and unfriendly, which was particularly disappointing given my long-standing relationship with American National Ins. Co. Based on my experience, I cannot recommend Shane Howland or Vickie for insurance or financial needs. I hope this feedback is taken constructively, as my intent is to share my experience honestly. I wish Shane and Vickie and his staff the best in their future endeavors. If I could give -10 I would.

DIBOA Grizzly Amanda helped take care of all my families insurance needs providing current market quotes from multiple companies! She did a Great Job...

Tremekia Price-Stephens Christopher Thurston has been my insurance agent for over 13 years. Our car, home, and windstorm is covered by Chris and all our experiences has been great.

Shawntae dillard I have had my insurance with them off and for years. Always great prices and easy and fast to get you your insurance needs. Need to work with Veronica and her knowledge of products and customer service but other than that great place!

Paola Cisneros Great customer service Efrain was very helpful explained and answered all my concerns. Definitely recommend.

Dusty Rankin Hey everyone if you are looking for the best quality of insurance and amazing customer service Cortez Insurance Co. is the place to go!!! Ive been with them for 10 years or so. Two of my sons have had insurance with them as well as myself. And they are so amazing. Friendly, jump through hoops for you ;they do it all even after hours!!! Amazing people!!! I recently purchased a new vehicle and they have been amazing finding me the best insurance with all the bells and whistles And they even have text messaging which makes it so convenient if youre tied up and not able to use the phone verbally. Go with Cortez insurance company Timothy and Ivette are YOUR people!!! Cortez Insurance Co I Thank You!!! God Bless!!!