1 /5 Michael Esparza: Amy Riggan is awful, she dropped me from the policy because I called in too many times inquiring about raised rates. She wouldnt return my calls when I was being patient, and nice. After days of trying to get an answer, I got a little nasty with the lady who answers the phones there, and now Amy calls back immediately in a rage, telling me I cant be doing that, and that she "wasnt going to let me talk that way about her business, and job". She also started going in a rant about her personal life, and when she was done she said I my policy was going to be cancelled!
I was in shock anybody would do such a thing to a long-time customer of over 10yrs, so I filed a complaint. The following week her boss calls me trying to justify what happened, and made light of Amys behavior! He also threatened to not come after me financially to recoup losses from selling me insurance at a low rate. He did "let me finish my term", but said I would have to go afterwards.
I think he covered it all up, to clean up Amys mess, and Ill keep my opinion that the entire office at this location is CROOKED! Who treats customers this way? Where is the professionalism? If youre in business, you should probably refrain from calling your customers in a rage, telling them theyre wrong, and to wait till they get to you. Long time, financially stable people like myself are what keeps the lights on there, and pay you your salary!
Lets see how much further they try to justify their actions with their response on this post. I cant wait to read it. At Farm Bureau, the customer is always wrong!
