Texan Insurance - Houston (TX)

3 /5 Will Wilson: They called me out of the blue, saying they were my agent and assisted with getting me a new insurance policy when my old one cancelled, and at a better rate... sounds great, right?? I get a letter 2 months later from the new insurance company saying my policy is being cancelled due to not receiving documentation/paperwork. I attempted to get ahold of my agent to find out why and through calls (being told I would receive a call back), text, and email I have yet to receive a response. I DID get a call from the insurance company themselves, rather than my agent, and they informed me that my AGENT had been sent numerous requests for various documentation and they NEVER RESPONDED! I am about to lose my current policy because this agent, Texan Insurance, has failed to respond to not only me but the actual insurance company the set me up with! Fortunately the insurance companys call is allowing me to try to provide the paperwork that my agent has failed to do. I cannot, with any good conscience, recommend this company if they are going to be the reason I lose the insurance policy they sold me. Update 5.20.25: I had to reach back out again, today, as I still received a notification of cancellation. Raina connected with me, listened to the entire telling of what happened and proceeded to work on the resolution, as I could not speak with the underwriter myself. She was able to ensure my paperwork was filed and that they stopped the cancellation. While in good conscience I cannot increase my rating from the initial 1 to a 5, there was a LOT of issue in between, I did increase it to 3 solely based on Rainas assistance to resolve the matter.

5 /5 Ruthy Arnoni: I just spoke to Felix at the Houston office and he made my day. I had been trying to get quotes to fit my needs with all the big competitors. With just one phone call, he listened, made it happen with professionalism, friendliness and knowledge. I cant believe he went right to what I needed in a matter of minutes when I spent the whole day fighting with other companies. Im not only impressed but happy that he was able to really get to heart of what I needed and then follow through with the best quote of the day. Thank goodness for Felix and Texan Insurance. Im going to refer them to all my friends to check their rates. You never know. Thanks.

5 /5 Rick Diaz: I had an incredible experience working with Trinh Nguyen. Her professionalism, attention to detail, and genuine care for her clients truly set her apart. On top of that, her warm personality and captivating beauty made the experience even more memorable. If youre looking for help with your insurance needs, I highly recommend reaching out to Trinh — you wont be disappointed!

1 /5 Ariel Giacomasso: STAY AWAY FROM THIS COMPANY! They charge twice as other agencies, they It customer service is non-existent, they do not follow up when renewals are about to occur and agents do not even reach out to offer you options. When you call them, they tell you they will follow up and they never get back to you. Then they charge your credit card without you acknowledging the prices and they always go up. I have been a client for 5 years and they never took care of me. Just switched to progressive where they save me 50%+ compared to this company. Moreover I have been waiting for them to cancel my policies for more than a week, sent multiple emails, fax, etc and still waiting for them to cancel them. I will file a complain with TDI this week. This company should be ashamed of their service. I would give them a ZERO as a rating but unfortunately google doesn’t allow me. Take your business somewhere else.

5 /5 Scott McKnight: I have worked with Texan Insurance for years (formerly Suzanne Brown). I was assigned to work with Trinh Nguyen this year for my renewal process. She did an excellent job, providing timely email responses, answering all of my questions, and saved me more than $2,000 on my homeowners insurance by switching to another carrier. I will continue to use Texan Insurance for my auto, umbrella, and homeowners insurance.