Steven Doucette: Allstate Insurance - College Station (TX)

Tiffany Staff is awesome and great customer service

Noemi Salinas To whom it may concern; I would like to send out a “Thank You” to one of your customer representatives, Angela Sanchez. She was very courteous, knowledgeable, and efficient in helping me find the lowest insurance rate that I was looking for! Not only was she thorough with her quote details, but she was very quick in answering all my questions! Exactly what I expect in customer service! I will definitely recommend her to others. Thanks again ! ~ Noemi Salinas.

Whitney McKinley I don’t usually take the time to leave reviews, but I felt it was well-deserved in this case. Jalen has been truly exceptional. His attention to detail and consistent follow-ups made a lasting impression—and ultimately, it was his customer service that kept us with State Farm. As someone who was previously licensed in all lines, I know how fast-paced and demanding this industry can be. It takes a special person to keep up, and Jalen does it effortlessly. State Farm is fortunate to have him on their team!

Shuxuan Chen As a teaching assistant who’s actually won an award from my students (humble brag), I tend to judge people based on whether they’d make a good teacher or coach. And Miles? Easily one of the best. He’s professional, patient, and explains things with examples that actually make sense. The result? I now feel like I could start my own insurance agency and give him some competition! (Just kidding—mostly.) Wishing him all the best with his business, and if he ends up handling my car-fixing claim, well… that’d be pretty convenient!

Aimee Smitherman I have insurance through another agency, but I had the pleasure of dealing with a few of the agents employed here. They took the time to explain things to me and actually pointed out my best deal was somewhere else. Ive heard so many complaints from various people about insurance in general, but having dealt with a few poor companies in person, I can guarantee that the Tommy Potts crew are nothing like that. They are extremely helpful and even bend over backwards to make sure they help you as best as they can. Some people just dont understand how the agents have rules they must follow and cant give things away for free. As long as you take the time to actually sit down and talk with someone about what you are looking for, or what you are needing (in a calm manner without copping an attitude or passing the blame off your own shoulders), then 9 times out of 10 they will be able to help you. That is how the Tommy Potts crew works. If there is a way to help you, they do it. Next time I shop insurance, I will start with them, yet again. Thanks especially to their receptionist, Natasha, who is pleasant to speak with, and extremely knowledgeable. She was able to get me the information I needed to make an informed decision! Rock on, Tommy Potts and gang!

Autumn Gilbert Matt was very professional answered all my questions tried to find me the best price for my coverage. He took time to explain everything to me so I would have the information I needed to make the decision to have State Farm for my coverage I am very thankful for his help

GRACE PEREZ Ms Cherrie provides excellent customer service. Always listening to the customer and helping in every way she possibly can. She definitely is an excellent asset to your organization. Thank you for allowing me the opportunity to share the excellent service provided to me.

Paul Perez I appreciate the great help Imelda gave me .she was very professional and courteous.keep up the great job.

bruce gruy John Parker is always there for me. whenever I need anything, hes just a phone call away. insures my auto as well as my home. he makes sure that Im getting as many discounts as Im eligible to receive, which is huge! thanks, John - for always looking out for me!