SouthStar Bank, Kerrville - Kerrville (TX)

Sherrie Holbert I have banked with Liberty National Bank for years… It feels like home! And they treat you like family!!

Kaitlyn Lightburn My overall experience with TDECU has been frustrating and unreliable. Their online banking system is not user-friendly at all—navigating it feels outdated and overly complicated. On top of that, trying to reach someone for even the most basic questions is a hassle. You can expect to wait on hold for 30 minutes to an hour, which is absolutely ridiculous. And when you finally do get someone on the line, there’s no guarantee they’ll have the answers you need. In-person service hasn’t been much better. At the location I visited, a simple deposit or withdrawal took about 20 minutes to process. There’s a serious lack of efficiency across the board. I really wanted to give them a chance, but the consistent delays and poor customer service have made it clear—TDECU is just not worth it.

Claire Green Riley has provided exceptional service. You can tell he is a hard worker and cares about me as a client. He makes it a priority to get to know everyone in the surrounding local neighborhood and that is what stood out to me the most. Do yourself a favor and work with Riley!

Elyssia Garcia File with them patient kind and very helpful

Carlin Berry I am very frustrated. I was told that I needed to give a proof of residency so I called to ask if a certain piece of my mail would be acceptable. I cant go into town willy nilly due to being my grandmothers caretaker, and wanted to make sure I had the correct documentation first. I have been on hold for over an hour; until closing I called an hour and 20 minutes before closing. They are super nice in-person, but I wish they had more urgency over the phone.

PeggySue Valentine Ive been watching this company for years. I love the way they take care of finances. I love the honest and direct approach when money is involved. Blake understands this very well. Awesome fellow.