TDECU Pasadena Preston - Pasadena (TX)

1 /5 Kaitlyn Lightburn: My overall experience with TDECU has been frustrating and unreliable. Their online banking system is not user-friendly at all—navigating it feels outdated and overly complicated. On top of that, trying to reach someone for even the most basic questions is a hassle. You can expect to wait on hold for 30 minutes to an hour, which is absolutely ridiculous. And when you finally do get someone on the line, there’s no guarantee they’ll have the answers you need. In-person service hasn’t been much better. At the location I visited, a simple deposit or withdrawal took about 20 minutes to process. There’s a serious lack of efficiency across the board. I really wanted to give them a chance, but the consistent delays and poor customer service have made it clear—TDECU is just not worth it.

1 /5 Alexis Zamorano: Ive been a member since it was SJFCU over 30 YEARS. Ive been trying to get a debit card since it was stolen, for over a month, no response through their olb messaging center and to get to rep would take over an hour for a callback. I decided to close my account and still no response until 3 days later. In the time I waited 5 NSF fees hit my account, just checked my account ,closed and a generalized message saying theyve been too busy and understaffed. Still no response to my original message when I asked for a card. Im beyond disappointed. Moved my accounts to another CU and since I had to move my DD I accidently got NSF fees there. I didnt even have to ask but they offered to waive them all, TDECU was like crickets, no effort in memership retention. Glad I moved.

1 /5 Droid Studios: If I could give 0 stars I would. I’ve banking with them for more than 20 years and it’s declined terribly. Absolutely terrible experience. I haven’t been able to check my bank account in days. I can’t get a hold of rep on the phone. Can’t turn off the phone security. I went to this branch to fix it and they were very rude and passive aggressive. Didn’t help me at all. Told me I needed to step aside before my problem was even handled. Needless to say I left the branch without my problem being fixed. Still can’t check my account. Time to switch banks.

1 /5 Bruno Reyes: I have to jump through too many hoops to access my account online. Its not for my benefit when you threaten to lock my account if I dont provide a selfie and photo of my ID. Might close my account after paying off my loan.

1 /5 Rick Powell: I bought a motor home three years ago and have been paying $700 a month never once late. I have never received my registration or title work. Several attempts over the years to get this handled and its always another excuse they need more paperwork. Having to get a attorney now to sue them to get my money returned for paying on something that the bank or I neither one own. Its over $10,000 to get road worth after sitting 3 years not able to use. When I told them to come get it I was told we cant its not in our names. Not only out 3 years of paying on it 3 years of storage and insurance. If anyone else has had this type exsparance please contact me. I am going to fight them to the end. This is horrible business practices. Thousands wasted on hotels for time I should have been spending in my motorhome.