1 /5 Eric Henry: 6/5/25 UPDATE: After getting an attorney involved, we were able to get our original diamond back today from Royal Jewelers. They blame the repair center they use for the "mistake". I took the diamond to get it looked at and tested next door at Zales and it is our original diamond. Zales is now doing our repair the correct way, by replacing the entire crown that holds the diamond, for $125 less than what Royal Jewelers charged us for the repair that only lasted 14 hours. Zales also took multiple photos of the diamond and gave a full description of the ring and diamond when they took it from us and emailed us a copy of everything. They take additional photos when we pick the ring up to compare to the intake photos. This is how business should be done in the jewelry business!
Original Review: THIS PLACE IS A TOTAL SCAM! THEY STOLE A $2000 DIAMOND FROM US! We took my wife’s diamond ring into Royal Jewelers to have it repaired. The diamond needed to be reset into the setting. Within 14 hours of getting the ring back, the diamond had fallen out again. Luckily, we were able to find the diamond, but when I took it to two different reputable jewelry stores they both told me that the diamond I had gotten back was a CZ, not a diamond. The store gave me a refund for the repair cost, but they are not owning up to stealing my diamond, they just figured we would never find out except they did such a bad job on the repair we had to get it looked at by other jeweler shops. I’ve already filed a police report and we are in the process of working with an attorney. I DEFINITELY WOULD NOT RECOMMEND THIS PLACE TO ANYONE!
