1 /5 Jessica Morales: Had 2 unauthorized purchases made on my account. Tried to get a refund from where the purchase was made and met with a no. So I filed a dispute, only after having to wait for the charges to go through. Bank gave money back only to turn around a take the money back and it was a very large amount the small amount due to past purchases was refused to be given back. When fraud department was contacted why, there was no note left as to why it was done and the person that did it went to lunch, so I have to call back an hour later. Hour later I call back and was told first off I was sent a fraud alert and I confirmed the purchases, that was a lie, then I was told "oh our third party found that because you have made purchases from this vendor in the past that the charges were good". The past charges have all been low amounts and this charge was close to 100 dollars. Not only that action to get a refund and dispute the charges was immediately done. I have been a member with this bank for 26 years and about a year before everything was changed to rave financial is when this place no longer treated the members like members, they treat them another person that they could care at all about just as long as they put their money in their bank.
