RBFCU - ATM - Lockhart (TX)

Roxanne Reese My 84 year old mother worked for GMAC for over 25 years. The customer service of today would have never been accepted; she would have been fired for such incompetence and unprofessionalism. She paid off her vehicle lease and purchased the car the first of September. She has been waiting on the bill of sale and title in her name ever since. She made several calls and was promised the title. The title was sent to some dealership somewhere in Oklahoma; we live in Texas in the DFW area. She had to call the dealership herself to get it sent to her by FedEx. When it arrived, the bill of sale and title were both in the dealerships name. Now she is having to jump through hoops to get GM Financials screw-up straightened out. She has now spoken with 8 different people trying to get a statement of fact so that she can go to the title office to get it changed into her name. They make the mess and she has to go through the stress, inconvenience and pain to clean it all up? Shes 84, handicapped and she has to be the one to jump through the hoops to clean up their mess??? GM Financial is not the company it used to be where people take responsibility for their mistakes, fix their mistakes and provide quality customer service. All she wants is the bill of sale and the clear title to the car that she paid for. GM Financial had no problems cashing her check and cashing it fast.

Baker Michael “LandN” Steve is super helpful, knows the business, knows how and manages my funds very well. Has improved the growth in all of my accounts. This is what allows me to sleep well in my retirement. He is always willing to explain in detail how financial tools work when I present those questions and I ask a lot of those questions, and when he has answered them I completely understand. He is easy to reach out to, and is ready to help with anything I need to address. This is much appreciated. I enjoy talking and working with Steve, would not have it any other way. 5 stars from my view.

JR Dempsey Best of the best. I fully believe that with any one other than Bob and the team we would not have been able to get this sale complete. Not only was Bob friendly, professional, and honest, but he was also available throughout every step of the process to help us get our home. I feel like we gained a friend out of this experience and would recommend the team to anyone out there looking to purchase a home. Dont ever lose your biggest attribute...being accessible every step of the way. Where most companies have gone automated and treat people like numbers you went above and beyond by making us feel at ease on probably the biggest purchase decision of our lives. Thank you Bob!

Mary Boyd Jared Cole gave us great advice on how to save and prepare for our childrens colleges & futures. He is more concerned with your investments and well-being versus just closing a deal, which is proven by the longevity of their business.

Julie Scholl Charlie Prothro came into my home and gained my trust. When my husband and I started having problems, he advised him on how to take $2 mil out of our account without me knowing. I was informed that their tactics weren’t illegal, but they were absolutely UNETHICAL!!!! The patriarchy taking care of themselves in Wichita Falls is in full force!!

Tracey Primeau The staff is extremely friendly at this Kingsville location.It is hard to find friendly service these days.I have enjoyed doing business with this location.Very well managed place of business.