Western Bank - Van Horn (TX)

elena Hernandez Christina and Selena are a genius duo. Come in with your problems and they will get you what best suits you. Plans for retirement or disability issues, they will put their brains together and you will end up with the best plan. Their success is due to the love they have for the client and it shows every time you visit.

Jorge Rodriguez As soon as I walked in the office I felt really welcomed. Answered all of my questions, and also explained to me everything about how investing works. Looking forward to going back and doing business with him.

John Pham I worked with Irene Greene for our first home loan, and highly recommend her. Irene is kind, patient, and a teacher. She ensured that I understood the details of the loans and guided us to closing on time. Irene even came to the closing day to help with any questions and provide support as well. I hear that it’s quite rare for lenders to still do that. All in all, Irene’s customer service is unmatched. She got us competitive rates with low fees. You really get the full package with her!

Katie Bonnell So I went in today to open a bank account. I was able to do mine with the manager of the facility. Instead of focusing on what we were doing she was helping everyone else then gradually getting back to what we were working on. Then towards that end after I done stayed that Im not familiar with this bank I really wasnt given any information everything was speed through. No information about online banking, if there is an mobile app no nothing. Also its not a huge deal or anything but anywhere else would give you a folder of some type to put your paper work in. Here nope your just handed this stack of papers along with little ones that could fly away as soon as you step outside. She really didnt explain everything they had to offer either so it wasnt a pleasant experience. Im not impressed and would not recommend due to poor customer service.

Isabella Mata Brenda Lopez was AMAZING ! Got my loan instantly to my Bank and it was just great definitely ganna be recommending her to family and friends !

The dream team _ The seating area is actually disgusting. Gross stains on seating. Totally unacceptable for a bank this big. Employees untrained and because of this incompetent. It is not the employees fault, just so poorly managed. The CEO is worth 50 + million and they have untrained employees and stained chairs in lobby.