1 /5 Odett G: Worst customer service. Cuban lady, its rude she never understands what we are saying, not even in English or Spanish. First of all, the roubot never understands it takes almost 15 minutes. Then I dont know if its the only lady that works at this company, but its always her, and when we ask for someone else she gets mad she hangs up or put us on hold. They should fired her. Im on the phone right, and she hangs up again.