PIN Insurance - Bacliff (TX)

1 /5 Elizabeth Gomez: I have tried calling this morning for almost 2 hours to make a payment for my father and they don’t answer their phone or return calls. This is not the first time this happens.. they need to work on being responsive and their customer service. If I could give them zero stars I would… I was finally able to get in touch with them after my dad went up there and passed her the phone so we can pay it before it expires (with a credit card fee). I let the representative know what happened earlier & I am repulsed by her attitude, the way they treat their paying customers, but mostly her careless response. With a horrible attitude she said they open at 9 and they get to calls and call back “whenever they get a chance” it was 11 AM by this time! I would not have renewed this time with them but I didn’t really have a choice since I did not want dad to be uninsured and I didn’t have enough time to get a quote elsewhere. My father said they are very unprofessional and I explained to him that we can always look for a better company that will value us. We will not be renewing with them after this and I would not recommend them ever.. please look elsewhere.

5 /5 Gigi Banks: My husband Marcus and I truly appreciate and absolutely love Kayla, Alex, and their awesome staff! We have had auto and renters insurance with them for years and have never had any issues! They are like family and treat people so kind! I recommended anyone looking for fair insurance with an Agency you trust to please call them! They honestly will work on getting the lowest rates available!

5 /5 Joshua Boyd: Greatest and fastest service I ever endured. Their reply back is very quick unlike most agencies I have dealt with. I was paying over 200 a month and they saved me $80 a month. They have been a true blessing to my budget and great staff that is friendly.

5 /5 Gray Shannon (SkyDarkheart): My husband and I are close friends with the owners so I can honestly say that I know for a fact that they are both genuinely very good, honest, trustworthy people who will make sure to do everything they possibly can to make absolutely sure that you get the very best price possible on your insurance. (Ask for Alex or Kayla.)

5 /5 Robert Valentine: I absolutely love this company, been with them for years. Alex and his team are not only great at what they do but they also work hard in getting you the best rates being offered. The environment is always professional but yet welcoming....great customer service.