Peña Insurance Agency - Laredo (TX)

Brownsville Kuk Sool Won Mrs garza is super awesome, she really takes her time to help you and give You the best policy available! If you need insurance give her a call, she is a rock star!

Francisco Pacheco I can’t say enough good things about Brittany Ballard. She has been absolutely amazing as my car insurance broker. From the very beginning, Brittany took the time to walk me through every detail of my coverage, breaking things down in a way that actually made sense. She’s incredibly knowledgeable, patient, and genuinely cares about helping her clients make informed decisions. Every interaction with her has been positive—she’s responsive, thorough, and always makes sure I understand what Im signing up for. It’s rare to find someone in this industry who goes above and beyond like she does. If you’re looking for someone who will truly look out for you and make the whole insurance process stress-free, Brittany is the one to call. Five stars all the way!

Veronica Duggan I’ve been with Marek’s Insurance for ten years. They are totally wonderful, they have my best interest and I totally trust them. Jennifer Williamson is the person I deal with, and she is very helpful and I always receive wonderful customer service from her. She makes things easy for me and I am very grateful! I

Angelina Farmer Ive had Progressive since 2017 and have no complaints. Had a drunk hit our SUV on St Paddys Day in 2023 and it was taken care of quickly and with us out of the country. Rates are good for my area as I dont live in one of the more expensive areas hit hard by inflation. I guess people dont realize that Progressive also have to pay medical bills and repair or replace bills at the inflated rate. Parts for some older vehicles are harder to find. It was cheaper for them to total out my 1995 SUV then to get it repaired. People act like COVID didnt do anything in regards to manufacturing, and it really did and were going to be feeling this for a long time. And yes, we did have inflation all over the country that raised the price of medical, vehicle parts, and services. Progressive does not get a wild discount just because they are a big insurance company. Also people should probably check their emails from Progressive instead of ignoring them. If you go paperless for that discount, it means that you have to read the emails as you have agreed to do digital instead of paper (its literally what paperless means) so no, they arent going to send your cancel notice in the regular mail because you signed a contract to get it in your email. And the customer service reps can see what has been sent where. And so can you on the app or website if you actually go through the motions to set that up. Are all reps or adjusters equal? Of course not. There are some bad actors and you should let the company know directly about those bad actors instead of or in addition to airing it out on the internet. Just remember all calls/chats are recorded and they have no problems doing internal investigations on anything. And they certainly will.

Belinda Sosa They were super helpful and always worked with me no matter the need. They are attentive, quick and the job done! Thanks Mari for all your help getting me into my dream car!

Kaitlin Mahard Darren, with Parker Preferred Insurance, has been phenomenal to work with the last few years! He’s responsive, knowledgeable and helped to make sure we are getting the best coverage for the best price with our rapidly changing market! I highly recommend Darren!

Robert Valentine I absolutely love this company, been with them for years. Alex and his team are not only great at what they do but they also work hard in getting you the best rates being offered. The environment is always professional but yet welcoming....great customer service.

Brenda Douglas Pay out is great but customer service is terrible

Lala Martinez OMG! Best experience big shout out to Roxanna she was my agent and was very helpful and kind. She provided me outstanding customer service and support. If you need someone who’s really going to help you, ask for her. I have a learning disability and it’s hard sometimes to understand things and documents.She really went above and beyond and got the best and affordable quote plus explained everything in a way I understood most people aren’t kind like her. Thank you for the support definitely will recommend my friends.

William Alequin Ive been with Farmers Insurance for a year now, I havent really used their services since, thank GOD, nothing bad has happened to my house. But one thing is for sure, they dont forget about you, they always make sure you understand that they are there to help, and so far they have answered all of my question. They dont spam you and bother you, which is really refreshing. That is why I renew with Farmers Insurance again. Thanks Scott, youve being amazing.