Payless Auto Insurance - Plano (TX)

5 /5 Dude: This place is amazing!! I use to go the big agencies because thats all I would see in commercials and hear others talk about. But the rates were ridiculous. Especially for a driving history of no tickets or accidents! But this place and their brokers do their magic and find affordable policies with insurance agencies. Theyre down to earth, I feel no pressure to come off any sort of way while interacting with them. Great establishment!

1 /5 Elvia Perez: I called for a declarations page today July 10 2025 I was assisted by Sandra who was less than professional. I asked essential questions would I be covered in case of a car accident at fault?would I be covered if the person at fault was not insured ? if I drove another car not in the policy ? she was very dismissive, demeaning, and even tried to belittle me calling me sweetie as if my concerns where not of importance to her. Then tried to say if I needed help in Spanish as if I’m not capable of understanding in English? I pay 1080 every 6 month for insurance on my car you would think they would be more respectful of the customer that puts food on their table. I highly recommend you stay away from this establishment and go with Fred loyal or AAmax where they will help you with a fast and friendly service. They are only a few more dollars ya me di cuenta lo barato sale caro.

1 /5 Faraz Mohammad: This place is one of the worst agencies I have been around. The owner is extremely rude. The employees do not care. All they want is your money. I would take my business elsewhere

1 /5 Melissa Aguirre: I called from 3 different numbers today to get in contact with a representative and once they answered and I told them what I needed they all hung up on me on the spot. Terrible customer service. Do not recommend!

5 /5 Rebecca Furman: Quick and easy. Very nice ladies & helpful