Old Town Jewelers - Lewisville (TX)

5 /5 Annastassia Murphy: I got my custom handmade engagement ring sized down 1.5 sizes, and Jack did it in 24 hours! Incredible service! The ring looks shinier than it did out of the box!

5 /5 Iliana Garcia: Super fast service very friendly I took my son‘s watch to get resized. I was literally there for probably three minutes in and out, and the price was very affordable.

1 /5 Salvator Senase: My grandfather’s gold nugget ring got passed down to me. & it was exactly that a “nugget” ring. He passed away on my birthday in 1991. One day I looked down and noticed a diamond had fallen out. I brought my ring to this establishment to get it repaired. When I went to pick it up after repair my ring has been smoothed out no longer a nugget ring. He changed the whole look of my grandfather’s ring and looks like a totally different ring. My heart breaks every time I look down. He shaved the gold off all the high points and gave me the highly lame excuse of he cleaned it. I stated I didn’t ask for a cleaning only the diamond replacement and that he didn’t clean it he changed it. It’s been a while since I been there I just couldn’t talk about this yet. I just don’t want yous to uninformed. TERRIBLE TERRIBLE person. I do NOT recommend you taking anything worth of value to this guy. There’s a special place in hell for people like him.

5 /5 leslie baetz: I had a good experience. Price seemed fair. Repair was fast and I am extremely satisfied with the end result. I have an infinity chain that had a crucifix pendant that kept breaking off. The eyelet at the top of the pendant was worn too thin. They were able to fix the eyelet and put it back on the infinity chain. It is perfect. This is a necklace my husband wore daily, it was his fathers. The sentimental value of this simple necklace is unmeasurable. I greatly appreciate their work.

1 /5 Rodney Fernandez: Absolute worst place I have been to. The jeweler was rude and didnt even do what I asked them to do. I needed an appraisal for an engagement ring. Instead of doing what they should have done he snapped a couple pictures and told me he would appraise it for 3k. I get the center stone was lab created, but the stone alone was worth over 3k. Not to mention the band, small cut stone, and other various gems I had put on it when I had it designed. After talking to him he said he would do it for 10k. It was more than what I wanted, but I needed the appraisal for insurance. TWO WEEKS Later I get the appraisal after her said it would only take a couple days and it doesnt even have everything and appraisal report usually has. I gave him all the cards and papers I got from the jeweler had originally given me after he made the ring and that was all that was on there. My insurance wont accept the appraisal because he didnt put any information on the small cut stones. There was nothing about weight, carat size, color, clarity, nothing. Now I have to another jeweler who knows how to do an appraisal to get it redone. If youre looking to buy some over polished jewelry then this might be your place. If you need anything else done, Id go somewhere else. I cannot respond to this so I will just edit my current response in reply. I will not be coming back to get my money back. Never once did I complain about how much it was. It cost as much as any other appraisal. Its not about the money, its about the work. As the owner you do not get to decide if whoever I talked to was rude or not, I do as the customer. The jeweler was short, dismissive, and did not complete the task in the time it was quoted to be completed and because of this I have to spend more time to go to a different jeweler to do the job right.