Neches Federal Credit Union - Beaumont (TX)

1 /5 Lovely Lynne: Poor Customer service and never apologized when messed up. Locked my online banking and told me I had to come in person to unlock my online banking due to my acct was being taken over even though I recognized every transaction on the acct. With acct takeover, someone has to be trying to make fraudulent transactions for that. There was no transactions being made on my acct at all and no answer to my question as to why they thought my acct was being taken over. With acct takeover you have to get a new acct right? I have the same acct and this was weeks ago. Still no fraudulent activity. I was told on the phone by a manager we have to protect the bank, from what? Theres no activity going on at all, so why? I also asked for the information to file a complaint and was told they didnt have that information. Of course, cause you know youre wrong. A total waste of my time. I went in showed ID and my acct was unlocked still with no explanation. My time is valuable too and noone even apologized about the confusion. Ive been with Neches over 20 years. The past few years have been a different vibe. I used to brag on Neches, not anymore.

1 /5 Alanna Herron: Their mobile app is TERRIBLE! I’ve been with Neches for over 8 years. The app always has issues. It will also not allow me to send money on Zelle. I called and they said that it was suspended, even though I never used it. They looked into it for 45 minutes and basically said they can’t fix it. The mobile app itself will go down for hours and sometimes days for me. The people are rude and not helpful and it seems they cannot fix anything. I just now tried to go to my app to deposit a check that I got from my insurance company and it said “access disabled “ I called the after hours number. It had me put in my birthday and social security number and then it said “ we are unable to assist you, goodbye” sooooo….. I work in the Houston area now, and unfortunately there are no neches locations in the area I work, so I can’t even physically go in there and try to resolve this now. I have a car loan and personal loan with them as well. I feel stuck. I do NOT recommend this place. Go literally anywhere else.

1 /5 Vikki G: I came in this morning to speak with a loan officer. The chick at the front desk looked like she didnt want to be bothered. Another member came in and went in the tellers line. Im the only one waiting in the lobby and the person who was called did not respond. That person was still in the tellers line. So Im looking up at them hoping I was next. They really made me sit there and wait for her to finish handling her business at the tellers line. Someone else walked in and went straight to a loan officer and she took them right in! Im still sitting there and nobody acknowledged me. There were 2 loan officers who were not doing anything but visiting with each other. So I left. So unprofessional and inconsiderate. I wont return to this branch.

1 /5 Aletra Jones: Overcharged my card, gave me an over draft and tried to gaslight me into thinking I wasn’t transferring my money properly, even when I properly transferred and paid for my transaction. System was a day and half late, and 2 workers I spoke to told me different stories about my account, told me I was in the wrong at that they would not fix the problem and if I wanted help, I need to go up there so they could “explain to me” what I wasn’t understanding, and fail to see. When in reality I just want my money back because how is it my fault if I transferred money and paid for everything (which it showed me on my account) but Neches pulls a day and half later putting my account in the negative!!!

5 /5 Chantell Hockless: I absolutely love being a member of Neches Federal Credit Union! From the moment I joined, they’ve consistently gone above and beyond to meet my financial needs. Whether I needed help finding the right account or exploring loan options, the team was always ready to work with me, offering personalized solutions tailored to my situation. What sets them apart is how friendly and approachable the staff is—every interaction feels warm, genuine, and welcoming. Neches makes banking effortless. Their range of products and services is designed with convenience in mind, and they truly care about helping members achieve financial success. Whether I’m using their online banking platform, applying for a loan, or simply stopping by a branch, I always walk away feeling confident and well taken care of. Thanks to Neches, banking feels less like a chore and more like a partnership. It’s clear they value their members, and that’s why I’m proud to call them my credit union!