Morales Jewelers - Fort Worth (TX)

1 /5 Bear Bear: WARNING ⚠️ I dropped off a gold bracelet on 4/15/2024. I was told to pick it up on Wednesday, but I was unable to go until today (4/19/2024). I arrived shortly after 10 this morning, and they were closed. I waited 45 minutes and still closed, so I got on Google Maps to see the hours of operation. According to it, they shouldve been open. You cant call, because their number is not posted. I started reading some of the recent reviews of this place, and now Im a little scared. I hope Im not disappointed in their work, or worse yet, I hope they didnt screw it up. UPDATE: Its 12 noon, 4/22/24, and I just returned from picking up my mothers bracelet. Im IRATE, to say the least! Not only did these IDIOTS not repair my mothers bracelet, but they charged me for "straightening" the bracelet. Needless to say, I will never return and do everything in my power to make sure I warn those who inquire about this business. Please read the other reviews and take heed. Im not the only one who has had a horrific experience with these people.

1 /5 Lucero Garcia: HORRIBLE service! Do not waste your time, gas or money here. I recently went on a Saturday to drop off my necklace for repair, mind you it wasn’t broken but just had a lift on the clasp. I was told it would be ready the next day Sunday. So I go the next day at noon to pick it up, I couldn’t call to check on it because they don’t even have a phone number available for customers but anyways I’m told two things. One it’s not even fixed or ready and that the repair guy who does the repairs won’t even get in for his shift until 3pm! And he only works until 5pm! Everyday! Only 2 hours a day when apparently he has boxes of orders piling up everyday. So that right there should have been my sign to take my necklace and leave but I didn’t and I regret it so much! I go back the next day around 3ish so I can make sure it’s been worked on and also to speak to the repair guy and the place is CLOSED!!!! Waste of time and gas AGAIN! And this is supposed to be the only time he works and the place was closed with no one there! I come by later that day since I looked online and it says closing time is 8pm and it’s around 6 pm and it was still closed!!! Wow I couldn’t believe how horrible this place is with wasting people time. I go back for the 4th time today around 5:15 pm and it’s finally open and I talk to the lady there and ask her why it was closed yesterday and she says oh well I closed early at 6pm and I’m like ok but what about 3 pm I came earlier than 6 pm and it was closed and supposedly she said she was in the restroom , which I understand but then why not leave a paper or sign letting your customers know you’ll be back soon from the restroom and she just looks at me with no answer . I move on and ask about my necklace and she looks for it and comes back with it and ITS NOT EVEN FIXED!!!!!! I couldn’t believe what I was seeing, I was told it would be ready Sunday and it was now Tuesday evening and they hadn’t even touched it! I understand it’s only a couple days but that wasn’t the day I was told it be ready. Why lie to the customer and have then waste their , time and gas coming from the other side of town 4 times for no reason! I couldn’t even call to check since they are so out dated they don’t even have a way to communicate with them. Horrible horrible experience. Do not waste your time going to a place that has absolutely no respect for their customers time or respect for their customer. If I could give it negative stats I would because they’re not even worth one star! I was not the only person up there asking for their orders and they were not ready and were given the same excuse as I was in front of me! THEY HAVE NO SHAME IN WASTING YOUR TIME.

1 /5 Kimberly Hernandez: Said it would take a week and a month passed by with no sign of my necklace being finished. We called about 10 times and every time they said it would be ready the next day. We ended up asking for our money back and cancelling the order and they did not care at all. They had no customer service and we did not get one apology. Very disappointed.

1 /5 Angie :D: I definitely do not recommend this place they take forever to engrave bracelet’s. I had gave them 2 bracelets in August to engrave the names on it and they messed it up. It’s now September and every time me and my family go to try to pick up our bracelets they’re always closed. Seems like they only open when they want to be open. The store hours are definitely wrong and overall customer service is bad. Also the phone number for this place is not even connected. DO NOT GO HERE AT ALL PLEASE!!!