Mass Mutual Financial Group - Wichita Falls (TX)

Robin Hanlon I’ve lived at my current address for 3 years. The gentleman that delivered for us was just not friendly, didn’t like my dogs even though he never got of his car. If the package was too big to fit, he threw it on the ground. The new fella that is on my route is AMAZING!!! He’s so super friendly, waves, smiles, brings packages and mail up to the house. Just an overall pleasure. How do I keep him permanently???

Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards. It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet. So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks. I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.

Montgomery Fisher ⭐️⭐️⭐️⭐️⭐️ 5/5 Stars EZPAWN in Bastrop is my go-to spot for all things pawn, and let me tell you, it’s a hidden gem! The vibes here are always super positive, and the staff makes every visit a breeze. A huge shoutout to my girl Amy—she’s an absolute rockstar! She’s always so helpful, friendly, and goes above and beyond to take care of me. Whether I’m looking for a deal, selling something, or just browsing, Amy makes sure I leave with a smile. This place feels like my little secret spot, but I’m happy to share the love because they deserve it. If you’re in Bastrop, stop by EZPAWN for great service and awesome stuff.

Ricky Konechney Great people

Darryl Wade Very helpful and kind people! Always great conversation and willing to work with you. Happy to do business with them. Mariana is my favorite