Jon Hoffman Kyle is very responsive to calls, texts, and meeting requests. He is able to explain and attend to my financial needs and makes it simple. I would recommend him to any family member or friend looking for an advisor.
Keith Trent Alexis,
You may want to check out your information. LPL Financial is a broker-dealer offering financial services to clents. It has no association with Lubbock Power & Light except the initials.
Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards.
It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet.
So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks.
I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is
sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.
Philip Tripp The team at the Bill Collins Edward Jones team is exceptional! HIGHLY recommend! Bill has been doing this so long it’s like second nature to him. He is a fantastic teacher and never sells you something until you understand how it works and exactly what you’re purchasing. He’s always well informed and up to speed on the latest info and goings on of all of the top traded corporations. He is so transparent that it’s easy to see that cares more about your overall financial health when/if investing than his own personal payday for selling you “stuff” . He even invests his own retirement future in the very same stocks/mutual funds that he recommends to you and I…. What more can you ask for than that? Do yourself a favor and call his office today. Your future depends on it!
Thank you Collins team for two decades of great returns on investment and top notch service!!!
