Laxmi Jewelers (Nepali / Indian and South Asian Jewelry Store) - Euless (TX)

1 /5 Niraula: I had the misfortune of visiting Laxmi Jewelers recently, and I must say, it was one of the worst experiences I’ve had with any business. The owner named Ambika, who clearly lacks basic customer service skills, was arrogant, rude, and outright aggressive. It’s beyond me how she’s been in business for over 18 years when she has no understanding of how to treat customers. Her attitude was beyond disappointing. If you’re a regular customer, she’s all smiles and politeness, but if you’re not, you’re treated like you’re not even worth her time. I felt completely disregarded when I took a little longer to look at the products. She acted as if I was just there to “window shop” and not actually interested in buying anything, which couldn’t have been further from the truth. What’s more frustrating is that this isn’t just my experience. I’ve spoken to others who’ve had similar encounters with her. She has no idea how her behavior is perceived by customers. She is under the illusion that she is loved, respected, and appreciated by most people, but she has no idea about her actual reputation in the market. Given her behavior, she deserves to face legal consequences for the way she treats her customers. She is so filled with pride and aggression that it’s almost unbearable. Despite her 18 years in the business, her skills in handling customers are nonexistent. I honestly can’t understand how her employees tolerate her. It must be incredibly difficult to work in such a toxic environment. I initially went there hoping to support a fellow Nepali business, but my experience was so bad that I’d never recommend this place to anyone. If I could give zero stars, I would. I would suggest avoiding this jewelry store unless you want to be treated like you’re not important. There are plenty of other places out there where you’ll be treated with respect and kindness.

1 /5 leroy Gonzalez: First time and was willing to spend $ here since my husband spoils me but the salesladies were very rude especially one of them. I did not appreciate how I and my husband were treated. I will take my $ somewhere else and give my business to a place that will treat us with respect. Very unprofessional! Old Hag!

5 /5 Nikgz Chhetri: I had a wonderful experience at Laxmi Jewelers . The staff was incredibly welcoming, knowledgeable, and patient in helping me find exactly what I was looking for. Their collection of gold and diamond jewelry is absolutely stunning—traditional yet modern, with something for every taste and occasion. I especially appreciated how they took the time to explain the quality and craftsmanship behind each piece. The pricing felt fair for the quality, and they even offered customization options, which was a huge plus! Whether you’re shopping for a special occasion or just want to treat yourself, I highly recommend checking them out. You’ll leave feeling valued and satisfied with your purchase. Thank you, Lakshmi Jewelers, for such a pleasant and memorable shopping experience!

1 /5 Noriixm: I visited this place for the first time hoping to find something for my birthday. Unfortunately, the elder aunty didn’t seem welcoming at all- no greeting no warmth just cold.She looked uninterested giving only short responses to our questions zero efforts.It felt like only regular customers were treated with basic courtesy while the news ones are overlooked.We weren’t there just to buy some groceries!! Buying gold is a meaningful investment, not a casual and everyday thing, it deserves better service.

5 /5 Sanju Bastola: Beautiful selection and great service! My favorite jewelry in town. I had a wonderful experience at this jewelry store. The staff were friendly and knowledgeable, and they helped me find exactly what I was looking for. The quality of the pieces is excellent, and the prices were reasonable. Highly recommend!