La Familia Auto Insurance - San Antonio (TX)

Mark Johnston After a huge premium increase, I switched my home insurance from another company cancelled my Safeco home insurance on April 1, 2025. The process was simple and I received a confirmation letter by mail 2 days later. Now let me inform you of the process of getting my faulty paid premium back: I was told by 2 Safeco reps that the payment was processed (not that is not shipped) on April 1, 2025 and it would take 7 to 10 days to received the check. After 24 days, I contacted Safeco and asked them to resend AA check in a trackable form. I was told by the 2 reps that that wasn’t possible even when I offered to pay for it. Yes, you read that correct friends. One of the world’s largest insurance company’s does not have the options to track a document by any means. They will not ship with a tracking number via USPS, Fed Ex, UPS or DHL. Save your time and frustration with sky high Safeco premiums and slow reimbursement. There are a lot of other insurance companies for you do business with.

Lori Nicholosi I have always been pleased with the service here, and they use to be the cheapest around, but that has changed, they still deserve 5 stars for the service they give....

A Silva I had the pleasure of working with Roy, and I couldn’t be more satisfied with the experience. He was incredibly professional and took the time to understand my specific needs, helping me find the perfect coverage. His expertise and attentiveness made the entire process smooth and easy to navigate. If youre looking for reliable and knowledgeable assistance with your insurance needs, I highly recommend Roy—hes the best!

Bernita Thompson Absolutely a Great Company. I went from paying over $160 a month for full coverage to under $60 for full coverage. They have taken care of me for almost a year now and I will NOT SWITCH!!! If you are a TX resident, you need to give them a call for almost any type of coverage..

Brianna Murphy Kasie is the greatest! She makes sure you have the best deal and is very responsive. From the day I met her, I could tell she takes her job very seriously while loving what she does. Highly recommend her to anyone looking for a great insurance agency!

Lin Woodson When my homeowners insurance premiums shot up this year, I started shopping around. I saw Johnathon / Texas Family Insurance recommended in a local Facebook group and gave him a call (while also getting quotes from 3 others). Long story short, he absolutely earned my business - not just on rates, but on honesty, professionalism, service, expertise, candor. He is exceptionally responsive and has gone above and beyond to help me throughout the process of switching insurers. I cant say enough about the value of a real live local agent, but in particular the value of our neighbor, Johnathon, looking out for us.

Briseida Torres My husband called to get a quote, and the agent made a new policy with us not know anything about it. We found out until we got a bill of 2,000.00 Do not trust this agent.

larry burdette great service for years.