5 /5 CCain: I recently visited the store and I had the pleasure of receiving excellent customer service from the manager, Erica. I had been debating purchasing the Elisa Evil Eye gold necklace, but when I checked online, it was sold out and listed as unavailable for in-store purchase. I was disappointed but decided to visit the store anyway while out shopping.
When I explained the situation to Erica, she immediately asked what I was looking for. I mentioned the necklace, and despite what the website said, she reassured me and had a sales associate to check. to my surprise and delight, they had the necklace in-store! Erica made my day by helping me find the piece I had been wanting. The necklace is absolutely beautiful, and Im so happy with my purchase.
Thank you so much, Erica, for going above and beyond to help me! Your excellent service truly made a difference.