Ken Allen Insurance Agency - Garland (TX)

1 /5 Nereyda Soto: The woman who answered the phone was extremely rude. I needed something to be emailed to me, she said she would do it later, I asked if she knew around what time, she said “later when I’m done with what I’m doing” extremely unprofessional

1 /5 Martha Perez: Just purchased a homeowners policy through progressive because this agency is a joke. Our Homeowners policy expired on April 29th and they called yesterday letting us know our policy expired , typically at another agency they let you know up to 30 days in advanced when your policy is going to renew not a week after it’s expired. Elvira had an attitude the whole time I spoke to her the reviews on here about her being unprofessional are very true I wouldn’t treat my customers the way she treated us. Called to get an explanation as to why we weren’t notified the other agent I believe her name was Debbie or something around that was also rude and was unable to answer my questions.

1 /5 Amber Adams: From the very start, I had a kid on the phone (Im assuming someones son) who obviously treated his job as a joke. Be prepared to be talked to extremely unprofessionally, and put on hold where you can hear him laughing & doing other things in the background. As the customer, you are treated as a nuisance, treated with disdain, and always get a voicemail when you need to speak to an agent. If I could give this agency zero stars I would. I wish Id switched years ago. The response from this kid was when I said I no longer needed or wanted their services was"Okay im good. We aint got time to get to every single person. sorry." He then proceeded to send screenshots of graphs of how well their business was doing without me. If this is a family business, hes killing your business off.

5 /5 Pamela ford: My sister referred me to Ken Allen and I’m still thanking her. Ken was able to get me the best price for my homeowners insurance and saved me thousands of dollars. Ken is very prompt and professional. I am very happy. Thanks Ken,

5 /5 Francoise Isaac: "I highly recommend Ken Allen Insurance! Thanks to Kens expertise, I was able to save hundreds of dollars on both my homeowners and car insurance. With his help, my mortgage decreased by $200 a month, reaching a rate that I hadnt seen in years. Ken also secured me a better rate on my car insurance and offered valuable advice on other ways to cut costs. As a result, I now have an extra $3,000.00 annually, providing significant support for my family. Kens knowledge and skill in finding the right deals for his clients make him an exceptional insurance agent. Thank you, Ken!"