Juarez Insurance Agency - Harlingen (TX)

Jarred My favorite insurance man so down to earth and good to chat with

Mark Johnston After a huge premium increase, I switched my home insurance from another company cancelled my Safeco home insurance on April 1, 2025. The process was simple and I received a confirmation letter by mail 2 days later. Now let me inform you of the process of getting my faulty paid premium back: I was told by 2 Safeco reps that the payment was processed (not that is not shipped) on April 1, 2025 and it would take 7 to 10 days to received the check. After 24 days, I contacted Safeco and asked them to resend AA check in a trackable form. I was told by the 2 reps that that wasn’t possible even when I offered to pay for it. Yes, you read that correct friends. One of the world’s largest insurance company’s does not have the options to track a document by any means. They will not ship with a tracking number via USPS, Fed Ex, UPS or DHL. Save your time and frustration with sky high Safeco premiums and slow reimbursement. There are a lot of other insurance companies for you do business with.

Shambra Bradford Erika was GREAT! She was very professional and so nice! She got me a really good deal on my monthly payments. Definitely recommend her and this place!

Raul Arredondo Very nice and friendly great customer service

brandon wise Exceptional Service and Comprehensive Coverage Ive had an outstanding experience with Royalty Insurance company. Their customer service is consistently top-notch—responsive, knowledgeable, and genuinely attentive to every detail. Whether its a question about my homeowners policy or a claim related to my car insurance, their team handles everything with professionalism and care. The coverage options are comprehensive and clearly explained, making it easy to choose what’s best for my needs. I especially appreciate how proactive they are in keeping me informed and ensuring I understand all aspects of my policies. If youre looking for an insurance provider that values its customers and delivers reliable protection for both your home and vehicle, I highly recommend them.

Marlene Briseno I had the best experience getting full coverage insurance with Alba Miranda! Her customer service was unmatched—she truly went above and beyond to make sure I got exactly what I was looking for. She never gave up on finding the right plan for me, and even took the time to call me back with new quotes as she found them. It’s rare to find someone who genuinely cares and works that hard for their clients. Highly recommend her to anyone looking for great coverage and amazing service!

Whitney Hampton I havent had a good experience with this group. Policies get cancelled because a lack of follow-thru and errors made. Time management, and due diligence does not seem to be a strong suit for this team.

Kimberly Cude I recently reached out for a quote and had the pleasure of speaking with Johnna. She was not only incredibly helpful but also offered some great tips on ways I could potentially save. While I haven’t made the decision to switch from my current provider just yet, I can confidently say that if I do, Johnna will be a big part of the reason why!

Isaac Garcia I just got insurance from here. and when I tell you that this is the most affordable insurance ever, I mean it . The staff is very nice. They greeted me with the biggest smiles. I am definitely glad that I came here. I highly recommend this place for anybody that is looking for great quotes on insurance . I recommend seeing Valerie Garcia. She is very nice and she keeps her office very sanitized, especially during this pandemic. Thank you so much. I really appreciate your business.

Jimmie Tinsley We have been using Diamond Insurance since the very beginning for auto and business insurance. The whole team has always been a pleasure to work with and helpful. We will continue to stay with them as long as they are around!