Acceptance Insurance - Houston (TX)

DJ Hinds Brittnee Barnes and her teams’ customer service is nothing short of stellar. From day one, they have gone above and beyond to ensure that all of my questions were answered thoroughly, my coverage needs were met, and any concerns were handled promptly and professionally. Whether I’m calling with a quick question or needing help navigating a more complex situation, Brittnee and her staff are always friendly, knowledgeable, and genuinely eager to help. They make the insurance process feel less overwhelming and more personal, which I truly appreciate. Would specifically like to mention Erin, who is a recent hire but will prove to be an asset to this office. Erin’s responsiveness, attention to detail, and dedication to helping clients are what make her really stand out. It’s clear that she cares about the people and not just the policies she’s managing. Highly recommend this incredible team to anyone looking for reliable, top-notch insurance services in the Southeast Texas area.

Paul Clancy We have used the Walls Insurance Agency for many a year. Their service has been nothing short of outstanding. Jesse and Cheri understand our needs and care about getting us the best possible coverage at the best possible cost. There is no way I would ever switch to another insurance agency. I highly recommend The WallsInsuranc Agency. Thank You -Paul

Brandon Peel I had a great experience with Worthen Insurance Group. Zach was very helpful and understanding throughout the process. Unlikely other businesses I really felt like they cared about getting me in the right plan, explaining my options, an listening to me. When they say theyll call you back, they are true to their word. I cant tell you how many times I was told from other insurance companies that they would get back with me only to ghost me. Not them. I highly recommend them to anybody looking for insurance!

Vince Ross Patrick was very professional and knowledgeable in helping me with my insurance needs. It was a pleasure working with them through out the whole process. I would recommend them to my friends and family.

Janie Urdialez I spoke to agent Elisa Vasquez to get quotes on house and vehicle. She was very helpful and I changed from Allstate to State Farm immediately. She explained everything in detail to which I could understand. Will be referring them to my kids.

Olga Garza Very professional very helpful and I really loved how they answer you right away they take care of you as fast as possible and I also like the prices they have for the homeowners and the car

John Cheek Adjuster/Inspector was awful, though he knew every thing. We had 50-60 mph winds that blew numerous shingles off, plus I have a leak no one seems to be able to find. I filed a claim and the adjuster came, spent very little time on my roof I also had a GAF certified roofer with him, the adjuster blew off everything he said and attributed it to fair wear and tear, and that the hail damage was old. at this time I had shingles laying all over my yard. He alloted me $245 for my entire roof. I went ahead and got The GAF CERTIFIED INSTALLERS to install a new roof. What they found made me sick, 21 rotted sheets of roof decking,cracking and molded shingles from water penatration. The roof over my patio was structured wrong and had to be completely redone, the adjuster never even looked at that portion of the roof. There were numerous city code violations he never caught or just disregarded. He was the worst adjuster I have ever met, and the roofer also said so. So now I have a new $18,240 GAF ROOF SYSTEM roof that is guaranteed for 50 years on materials 20 years labor, and I ger free yearly roof maintenance for 5 years

Shuxuan Chen As a teaching assistant who’s actually won an award from my students (humble brag), I tend to judge people based on whether they’d make a good teacher or coach. And Miles? Easily one of the best. He’s professional, patient, and explains things with examples that actually make sense. The result? I now feel like I could start my own insurance agency and give him some competition! (Just kidding—mostly.) Wishing him all the best with his business, and if he ends up handling my car-fixing claim, well… that’d be pretty convenient!