James Avery Artisan Jewelry - Odessa (TX)

Tiffany Guzman My sister and I had the pleasure of working with Nadine at Kay Jewelers while shopping for her engagement ring, and she was absolutely wonderful. Nadine guided us through the process with patience, knowledge, and genuine care. She had a lovely demeanor that made the entire experience enjoyable and stress-free. She took the time to listen to what my sister wanted, explained options clearly, and made sure we felt confident with every step of the decision. I also want to mention the gentleman who cleaned our gold chains—he did an amazing job and was so kind. Our chains looked brand new, and he made the experience even better with his helpful attitude. Overall, the staff here went above and beyond. I highly recommend asking for Nadine if you want someone who combines expertise with warmth!

Cayman Spence Great deals and prices! Very reasonable when it comes to negotiating which is just part of pawn shop hopping highly recommend!!

Lauren Lemmons Olivia, Ashley, and the 2 other girls working today were PHENOMENAL! Top tier service and they were patient as I tried to make up this indecisive mind. Great selection, full inventory, and amazing customer care. Thank you ladies! Ashley and Olivia really did go above and beyond.

Ashley Garcia All made in her shop, and the pieces are beautiful! She’s super friendly as well. Check them out

joshua Strain Excellent People!

Chris Mcclellon My wife bought earrings from Jeff at Oktoberfest. We accidentally left the bag on the table next to his stand and left. We realized about an hour later we didn’t have the earrings and went back hoping Jeff may have picked up the bag. Unfortunately someone had taken off with them. Jeff was out of stock of the ones she loved, but Jeff told her to pick another pair she liked and he would mail her a replacement pair once he made more at no charge and to just email him. He made a replacement pair and shipped them out to us today. My wife was ecstatic today. The earrings are great quality and the owner is amazing.

Armaan Dharani Amazing experience! Ekbal is one of the best jewelers I have ever met!

Vy Chen this location is awful DO NOT WASTE YOUR MONEY HERE. i went in for a chain and to have a charm engraved, not only was Michelle N rude and unhelpful but the store’s machine didn’t work and my charm had scratches everywhere. my first attempt on engraving the charm was handwritten, a pretty decent size and written within the perimeters. the machine had completely FLIPPED OVER my charm and was writing everything all over the place. they let me redo it again and recommended i used the text setting, which completely ruined the whole purpose of coming in, where i wanted to hand write something but after seeing what happened i settled. i saw the worker pull out another charm from the drawer, where it was completely scratched up. even after using the text setting the charm FLIPPED OVER ONCE AGAIN and looked NOTHING like what was shown. it is completely illegible and looks like chicken scratch, and there is suppose to be a heart written on it????? only after i spent my money and wasted my time the worker THEN AFTER informed me that they have been having problems with the machine, why sell me something that you knew didn’t work?? and people were unhappy with???? i’m upset i wasn’t informed of the issues they had beforehand and how i couldn’t refund this scam. i will never be returning and i hope the worker is retrained thoroughly on customer service and letting them know of any precautions before they spend their money.

Barbara jean Roybal Excellent service beautiful handcrafted jewelry.