James Avery Artisan Jewelry - Georgetown (TX)

5 /5 Michael Morris: The staff at this location have gone above and beyond for me! My 93 year old grandmother broke her ring finger and could no longer wear her engagement ring. After working with Kristy, she was able to find/order a 14K gold charm-holder necklace and exchange it for a longer chain so my grandmother could remove it more easily. My grandmother came to tears when she saw it. I would have paid twice what I did, just to see how happy it made her. This small gesture made such a difference to me that I will only shop at this location from now on. Truly thank you to Kristy, Debbie and the James Avery staff in Georgetown for your help and everything you did for me. You all are nothing short of amazing!

1 /5 Lisa Ana: This store is terrible etc. We did an online order and the reason why we did it at this store for pickup was because it was in our route for that day, we had things to do in town for a couple of hours so when we asked about When we asked what would be the wait time to add charms She turned around and pointed at the sign behind her. I looked at her and I was like, okay. while trying to talk to her she was more interested in her coworker that was working beside her telling her what to do after she already was doing was she needed to do just so rude and leaving no good bye. We will never return to this store or do online order there.

5 /5 april gonzales: For my birthday I recently got my 1st ever James Avery charm bracelet and 2 charms. I am in love with the enamel turtle and the #9 is significant to me because it represents my family. James Avery knows how to make a woman feel special and I can’t wait to add more charms to this beauty. I went to the Georgetown location and the lady that helped me was so nice. She talked me through how to set the charms. She did an amazing job and most jewelers would charge to put the charms on permanently. They don’t charge if the charm is new! The packaging was beautiful just the whole experience was a 20/10. I definitely recommend James Avery to everyone. If you need to make someone feel special this is the place to go!!! Follow up: went back in to buy 2 more charms and Adrienne is who helped me this time. The whole experience again was so nice and smooth. She was super sweet very respectful and didn’t look at me crazy for being in my work clothes. I have gone into other jewelry stores where they treated me different like I wasn’t going to buy something! I added the your a gem charm and the Texas forged charm! I can’t wait only had to wait 1 day for them to do it! Will post pics when I get the bracelet back!

5 /5 Annette Laney: Love all of their their jewelry. I have so much from them, just started wearing earrings again, so many of them are from James Avery. Just wish they would send me the coupons.

2 /5 Graceylnn Cooper: Ive shopped at this James Avery for years, and just recently, a few of the employees have been rude. The first time I visited this past month, the lady was very helpful and even helped me swap my discontinued ring for a different size of the same kind of ring. She told me to come back into the store to give her my info, have the new ring mailed to me, etc. I went back in the second time and they looked at me like I was stupid when I explained my situation. The third time, they finally tried to help me, but with hesitation. They embarrassed me slightly and made me feel ignorant. I wish they would care more for their customers and try their best to meet the needs of their customers.