James Avery Artisan Jewelry - Spring (TX)

5 /5 Elizabeth Ashley Buck: MJ was so caring and sweet to me today. I have never had anyone care for my jewelry as much as I do. She inspected my bracelet for the charms to make sure they were placed properly on my bracelet correctly, and found that my clasp was wrong and ordered it to be corrected when my new charm was placed. I have never had this done to my bracelet before. MJ then helped me with an exchange of my anklet, and painstakingly counted each little heart to ensure my charms were replaced perfectly spaced, and perfectly positioned; counting 20 of them between each charm. Then ordered each of them to be placed on my anklet with the correct silver smaller pieces so they look and feel better. The original silver connectors were the large ones intended for the bracelets. In all my years of purchasing jewelry from James Avery, I have NEVER encountered this level of customer service. Correction, never in my life, have I been treated so nice. Turned my day around in an instant. This will be my store now and forever.

1 /5 T K: Disappointing experience. From the moment my family and I entered, we were not greeted, and I had to seek assistance on my own. When Zoby eventually helped us, she did so while chewing and loudly popping gum, which felt unprofessional. The only reason I made a purchase was because my children encouraged me to treat myself. When I returned to pick up the item, I followed Zoby’s instructions and stood in the designated pickup line. Despite seeing me wait for about 10 minutes, she whispered to another associate, who then told everyone in the pickup line there was only one line that day, so we had to move to a long line. Thanks to MJ who seems to be the only one with a sincere heart and understands how to treat customers. The team needs customer service training—I won’t be returning.

5 /5 Adreanna Cuello: I’ve been to this location a few times in the last week for cleanings and browsing. Zoby helped me yesterday and offered the best service I’ve experienced at a James Avery. Enough to convince me to come back the next day (today) & make a purchase for the event they were having. I’m quite an indecisive person so I trusted her every step. Zoby has exceptional customer service and I will continue to come back to this location just for her help, thank you!

5 /5 Amanda McGuire: Always love their charm event! The new bow collection rings are the cutest and love how delicate the new mother’s love ring looks!