1 /5 Amanda Feist: I came in to pick up my bracelet after purchasing two charms, and instead of a smooth experience, I was told I needed to pay $5 to move a charm. The reason? An employee Daena had dropped my bracelet, the pin came loose, and they repinned it incorrectly. Yet somehow, I was being blamed for their mistake.
Only after I said I’d take my business to another James Avery location did they suddenly decide to “waive” the charge. That’s not good customer service—that’s backpedaling. For jewelry that is already expensive, trying to squeeze an extra $5 out of a customer over an employee’s error is insulting.
It took less than a minute to fix, but the way it was handled left a lasting impression. I’ll be going to a different James Avery moving forward, and based on the other reviews I’ve now read, it seems poor customer service here is a pattern. For jewelry store you would think there would be better customer service.