1 /5 Jasmine Joseph: On July 11,2024 I arrived at stonebrair to purchase three rings. The associate that assisted with my purchase was Gloria. I wore the rings out of the store, the same night that I got home I noticed that the rings I just purchased had scratches on them like they had been previously worn before. I work everyday and usually have one or two off days a week so I had not had time to return the DAMAGED RINGS THAT I RECEIVED until July 18 which was my next off day from work. I went into James Avery to return the rings because of the scratches I noticed on them. I was again assisted by Gloria, she stated to me that I had been wearing the rings and they have to be returned back in the “original” state that they were purchased. I politely told her that I work everyday and had not wore the rings for them to look like that and that I’d like to return them as well as I could show her my work schedule so she knew that there was no time for me to wear the rings being that my job DOES NOT allow for ANY jewelry to be worn while working. Gloria insisted that I wore the rings and that’s why they were in the condition they were in, implying that I was lying about the rings being previously damaged. As a LOYAL customer who has been shopping at James Avery for years I feel disrespected, and disgusted with the poor customer service, the attitude, and the choice of words used by Gloria. Whoever is the manager at this store needs to assist Gloria with learning what customer service skills are and how to treat loyal clients. I definitely won’t be returning to this store in the near future. Good job for losing a loyal customer who ALWAYS spends lots of money Gloria. I’ll take my business to Prosper!
