James Avery Artisan Jewelry - Pflugerville (TX)

1 /5 Erin Raine: We came to the place for the first time and the service was crap. We weren’t eating anything just a couple of drinks. We had to walk up to the bar to get a drink cause we had already waited 5 minutes an no one came to our table. The servers were walking and would not ask if we needed anything. So I guess if you are eating there you get better service but don’t just have a drink or two cause you won’t get any help. Plus it is hard to hear when you are talking at the table because everyone and kids are walking or running around. This is one place I will never go back too. It is sad cause it seems to be a chill spot

2 /5 Marissa Trinidad: My mother ordered several charms for my daughters first charm bracelet. She was so excited to come and pick them up. We were not acknowledged when we walked into the store. We went to Online Order Pick Up. The woman at the front took several people in the other line (who showed up after us) before asking if we needed help. I told her what they were there for. She looked up the order and said it had been too long since it was ordered so it had been returned to stock. I was shocked by this as I had no idea we had a deadline to pick up the order and since it wasnt purchased by me, I wanted to insure that my mothers payment had been returned. The woman was very rude and said I should have read the email and was hurrying me out when I was just trying to verify that the order of several hundred dollars had been returned to my elderly mother. She loudly berated me with multiple people in line around me. I was embarrassed and said I would just look it up at home and left with my daughter who was disappointed to not be getting her charms. When other stores send out emails about orders, they commonly put something like "Pick up by x/xx date to avoid your order being cancelled" in the subject line. Instead, James Avery puts it in small print at the bottom of the regular order email. I never saw this until the lady at the counter pointed it out. My fault, but they could have made it a little more obvious for people who receive hundred of emails a day. And of course, the woman could have been a bit more friendly about pointing it out. Instead of just proclaiming "Well you should have just read the email."

1 /5 Tierra Humphries-Pierce: My mother and I entered the store, the only customers present, to buy charm bracelets for my daughters and ended up selecting a piece of jewelry for my husband as well. Unfortunately, upon our arrival, we weren’t greeted or acknowledged by any of the five employees at the counter. After waiting a few minutes, we approached the counter for assistance, asking, “Do we need to come to the counter for help?” The staff seemed indifferent and annoyed by our presence, offering no clear response. Eventually, a woman named Katherine came to assist us, and she was very helpful. Although we felt uncomfortable and considered leaving without making a purchase, we ultimately spent around $600. Had our initial interaction been more positive, we likely would have bought additional items. Instead, we left to continue our shopping at another jewelry store, where we experienced excellent service.

5 /5 Linda Johns: I love this place. If I could I think I would buy every piece I could. I was 11yo when I got my first ring. 41 yr ago. Dangle unicorn with the crosing twin band. I may have to dig it out and see if my larger hands can possibly wear it. But I can possibly share pi turrs of my current collection.

5 /5 Abigail Mokry: They were very helpful, even taking the time to check on some retired pieces for us. Luckily the ring in the display was my size! Our saleswoman warned us to come in before 2 pm for a cleaning if we want our pieces back on the same day, which is more than reasonable. Overall it was great service, and I will definitely stop by this location again to grow my collection.