Gold Falcon Custom Jewelers LLC - Portland (TX)

Jlee Ollie I visited Pandora the other day, and it was quite busy and discouraging. Just as I was about to leave and order online, my husband and I were warmly greeted by Tyler. He was very professional and respectful—an outstanding young man. I was pleased to learn that he is also an Army Veteran. His conversation with my husband about shared interests and values was very enjoyable and made the experience more welcoming. This allowed me to take my time browsing. Tyler was very helpful, offering several options and suggestions. I appreciate the excellent service provided by Tyler. Pandora may consider employing more professional staff members to enhance customer service and efficiency.

Charles B I’ve had my Movado Classic for over 14 years—it’s been with me through a lot. Unfortunately, I accidentally dropped it, and the face snapped out. I searched online for a repair or jewelry shop nearby, but couldn’t find anything convenient. I decided to head toward the mall and, on a whim, checked Google Maps again. That’s when Plano Custom Jewelers popped up—less than half a mile away. I made a quick U-turn and headed straight there. When I arrived, a couple was getting some rings resized, and a polite young gentleman greeted me right away and asked how he could help. I told him I could wait. Just two minutes later, the owner, Willie, came out from the back. I explained what happened, and he took a look at my watch. Without hesitation, he went into the back and put it back together. But that’s not all—he also cleaned the watch and made it look almost brand new again! Willie was incredibly friendly, professional, and honest. No pressure, no upselling—just great customer service. It’s rare to find a local business like this that truly cares. They also have a really nice selection of unique watches and jewelry. I highly recommend Plano Custom Jewelers if you’re looking for quality service and genuine people. Support your local businesses—you won’t regret it.

Marco Aurelio Jayme Their customers service is excellent! In the times I have gone in with the intention to do business, I always leave happy. I look forward to continue taking my business to them. The staff is friendly and knowledgeable. The actual store itself is clear and stocked with diverse neat items. It a fantastic place to do business. Not just a a seller put as a buyer too.

Chelsie Thompson M’Rsha and Linda were absolutely amazing! They were so patient and shared all of my options and customized my experience to be so positive on such an important moment and choice! I cannot recommend them enough!

Crystal Service was phenomenal! I told the lady what I was looking for and she special ordered the charm for me. She said it was on back order and may take a few days. It arrived within one week!

Juan F. Lozano Jr Great place. I needed only to resize my watch. Fast and friendly.

Jennifer Bautista Mike and Sam Jewelry deserves all the stars ⭐️. As soon as I walked in I was greeted and asked how I could be helped. I explained exactly what I wanted to change on my current band (new diamond and claw prongs) and they delivered exactly that plus more!! My ring looks brand new and so beautiful. My ring was completed in a short amount of time and there are zero complaints from me. If you want quality service you have to come to Mike and Sam. I am so in love with what they were able to do for me. I’ll be a life long customer.

Brittany Lopez Brenda is amazing! From the moment I walked in, she made me feel comfortable and truly cared for. She’s professional, kind, and goes above and beyond to make sure you’re happy with the service. You can tell she really takes pride in her work and genuinely enjoys helping people feel their best. I left feeling refreshed, heard, and grateful. Highly recommend Brenda if you’re looking for someone skilled, thoughtful, and trustworthy!!!!

Alese Eaton Christie Harris was absolutely wonderful to work with! She was knowledgeable, patient, and made the whole buying experience enjoyable. She helped me find exactly what I was looking for and made sure I felt confident with my purchase. Her professionalism and friendly attitude really stood out. I highly recommend asking for Christie if you’re shopping for jewelry—you won’t be disappointed!