Gans & Smith Insurance Agency, Inc. - Longview (TX)

Angelina Farmer Ive had Progressive since 2017 and have no complaints. Had a drunk hit our SUV on St Paddys Day in 2023 and it was taken care of quickly and with us out of the country. Rates are good for my area as I dont live in one of the more expensive areas hit hard by inflation. I guess people dont realize that Progressive also have to pay medical bills and repair or replace bills at the inflated rate. Parts for some older vehicles are harder to find. It was cheaper for them to total out my 1995 SUV then to get it repaired. People act like COVID didnt do anything in regards to manufacturing, and it really did and were going to be feeling this for a long time. And yes, we did have inflation all over the country that raised the price of medical, vehicle parts, and services. Progressive does not get a wild discount just because they are a big insurance company. Also people should probably check their emails from Progressive instead of ignoring them. If you go paperless for that discount, it means that you have to read the emails as you have agreed to do digital instead of paper (its literally what paperless means) so no, they arent going to send your cancel notice in the regular mail because you signed a contract to get it in your email. And the customer service reps can see what has been sent where. And so can you on the app or website if you actually go through the motions to set that up. Are all reps or adjusters equal? Of course not. There are some bad actors and you should let the company know directly about those bad actors instead of or in addition to airing it out on the internet. Just remember all calls/chats are recorded and they have no problems doing internal investigations on anything. And they certainly will.

Linda E Rebecca Davis was so incredibly helpful in guiding me through the Medicare supplemental plans and choices for the first time! Im new to Medicare and all of the required ancillary decisions. Ms. Davis thoroughly reviewed my medical/Rx info and led me through all of the choices & implications to find the best option and fit for me personally. She also gave me one key step no one else had even mentioned (have to sign up for Medicare Part B first), without which I could not have signed up for advantage plans. Im certain I would never have chosen the best option for me so well & so painlessly without her guidance! Her expertise and knowledge are top notch, and she gets a gold star for her kindness!

Tennesha clark Great service

Stacy Johnson I had the privilege of working with Scott for my insurance, and he’s been nothing short of excellent. Not only is he a consummate professional, but his honesty and reliability shine through in every interaction. Scott takes the time to understand your individual needs and explains all the options, ensuring you make informed decisions. It’s rare to find someone so dedicated and trustworthy in this field. I highly recommend Scott if you’re looking for personalized and straightforward insurance help. Thanks for everything, Scott!

Megan Chaney Joey, saved our family more money than any insurance company we have used in the past and gave us the best coverage we have ever had! They are quick to respond to any questions and concerns you may have. We are very happy with our agent Joey and with Farm Bureau overall.

Tomas Ramirez ConcepCion Portillo is an exceptional agent! He was fast, efficient, and friendly. He made this process stress free and got it done in a timely manner. Will recommend him to all my family and friends.

John Karpinski Friendly people. Very willing to help and answered all my questions every time I called...

Saif Hussain Agency doesn’t care about customer retention I guess and it’s obvious from the negative reviews. My policy expired and the agent on the line told me that “the insurance provider will not renew the policy, so we have to start a new quote unfortunately. If you have no further questions, have a good day.” PS: I have been with this company/agent for 6 years. Moving on now though.