Progressive Insurance - Claims Office - El Paso (TX)

1 /5 Adrian Limon Contreras: Lack of professionalism from them since the beginning of my case, Edgar Chávez treat you like if he was the affected party giving you rude answers, won’t give you all the information, never answer the phone, spent more than 2 months without a car and they didn’t even bothered to offer me a rental. Worst experience, I wish nobody goes thru this ever.

5 /5 Angelina Farmer: Ive had Progressive since 2017 and have no complaints. Had a drunk hit our SUV on St Paddys Day in 2023 and it was taken care of quickly and with us out of the country. Rates are good for my area as I dont live in one of the more expensive areas hit hard by inflation. I guess people dont realize that Progressive also have to pay medical bills and repair or replace bills at the inflated rate. Parts for some older vehicles are harder to find. It was cheaper for them to total out my 1995 SUV then to get it repaired. People act like COVID didnt do anything in regards to manufacturing, and it really did and were going to be feeling this for a long time. And yes, we did have inflation all over the country that raised the price of medical, vehicle parts, and services. Progressive does not get a wild discount just because they are a big insurance company. Also people should probably check their emails from Progressive instead of ignoring them. If you go paperless for that discount, it means that you have to read the emails as you have agreed to do digital instead of paper (its literally what paperless means) so no, they arent going to send your cancel notice in the regular mail because you signed a contract to get it in your email. And the customer service reps can see what has been sent where. And so can you on the app or website if you actually go through the motions to set that up. Are all reps or adjusters equal? Of course not. There are some bad actors and you should let the company know directly about those bad actors instead of or in addition to airing it out on the internet. Just remember all calls/chats are recorded and they have no problems doing internal investigations on anything. And they certainly will.

1 /5 Ty Retallack: Progressive doesn’t help you keep track of your bill like they say. Signed up for notifications and they failed to deliver. Also failed to notify me of cancellation before it was too late to reinstall the policy. They know what they are doing is shady and I would recommend steering clear of this auto insurance.

2 /5 Patty Kincheloe: These people were a pain to work with. Didn’t seem to understand what I needed in car insurance and got a little test when I asked too many questions. As soon as I hung up the phone, I never called them again. And they were also more expensive.

1 /5 김태준: I give them one star because I have to give them at least one star in order to leave a review. If you want your car cheaply repaired with parts older than your car, 0 customer service (with the exception of Rick) and to be screwed over this is the location for you. The bright side is that they helped me to decide to switch insurance companies and the new company offers more and is actually less expensive.