Freeway Insurance - Round Rock (TX)

Lin Woodson When my homeowners insurance premiums shot up this year, I started shopping around. I saw Johnathon / Texas Family Insurance recommended in a local Facebook group and gave him a call (while also getting quotes from 3 others). Long story short, he absolutely earned my business - not just on rates, but on honesty, professionalism, service, expertise, candor. He is exceptionally responsive and has gone above and beyond to help me throughout the process of switching insurers. I cant say enough about the value of a real live local agent, but in particular the value of our neighbor, Johnathon, looking out for us.

T Josh (A_lil_freak2) I am not a customer and never will be. I was, however hit on my electric scooter by a 3/4 ton Dodge truck driven by one of their insured in Austin, Texas where it was proven that the driver was at fault. And my scooter was destroyed. Due to the fact that I was just bruised up and not severely injured, it was going to be a small claim so I chose not to hire an attorney thinking that it would be a quick resolution. Boy was I wrong. Not only do they move at a snails pace, they are also refusing to replace my $800 scooter that was run over by the truck and another car. If which I only asked for $400 to replace it. After doing everything they asked of me, I am 7 months in and still have not even had my property replaced. Though I was told to provide the model and price of my scooter in lieu of the receipt. They chose to change their mind and not pay to have my scooter replaced. Hard to do when it was a gift and bought used. They say I should have a bill of sale and a title like a vehicle. They have had my $1900 in medical bills for 5 months and have told me to date that they are waiting on a third party to attempt to save a few bucks. Forcing me to wait on any sort of compensation. Knowing that the hospital will deny any such request. As of today, I am having to take this multi-million dollar companys customer to small claims court because they refuse to compensate me in a timely manner. Funny thing is that my total damages are only $2,300. With at most $1800 for pain and suffering. The reason that I am posting this here is because if anything happens, and an accident happens, there is a chance that Fred Loya will not compensate the victim. Forcing you to go to court and pay the claim yourself, which is likely going to happen here. Kinda defeats the purpose of insurance.

Meta Nelson Working with Mae at CIA has drastically changed how I look at insurance. Its no longer a stressful and draining process; I look forward to it. Im so glad I found these folks and I am so thankful to Mae for always being clear, approachable, and informative about all the things. Cant recommend Mae enough!

Rose Burckhardt I drove from Comfort to Boerne to have my car inspected, and discovered that I did not have a copy of my current insurance card. I called the Comfor office, and they were able to send validation of my coverage to my phone. I got the inspection. You all saved the day!

Selen Navarro Great friendly and very attentive to customers highly recommend and the prices are great

Omar Ramirez Terrible service, the person there is very arrogant and rude.

Facundo Marin Thank you for going over and beyond to eran my business Mr. Flores I am very impressed with your professionalism and knowledge, many reafferals are on your way Thank you and God bless

Yokasta Ovalle Mr. Morse and his team are very knowledgeable and extremely caring about customers requests and needs. I could say that every visit has been an excellent experience for me.