Frank Buchanan - State Farm Insurance Agent - Longview (TX)

Rachel Peacock Every time I need anything regarding add ons or breakdown in costs, the staff is always friendly and courteous to help. I have saved $$$ with Farmers. When we had storm damages to our home the adjusters were there quickly and were available to explain all the details and steps to do.

Tamara Autenreith-D. This company deserves a zero rating , rude and doesnt answer there calls or messages . Their client hit me and has not returned any of my calls and now Im reaching out to legal representation because of their irresponsibility, doesnt want to give me a rental car and after 2 months finally called me back amd said since I went through my insurance that he couldnt help me ( its been over 2 months) and you just called me! I left messages for him ( claims adjuster ) and his boss! Took screen shots where I was left several times on hold for over hours each time.

Tanya Barrios I can’t tell you enough how helpful this agency has been. I am not usually a high maintenance customer but I have had a lot of transitions going on in my life which has required several changes with my policies. For instance, in the matter of three days my son’s car went from being fully insured to rated as stored to being sold so the policy ended. Then we had to add a new policy for a new car on the 4th day. Marcie Henderson has always been cheerful in her interactions with me. I can call her or text her, and she gets right back to me. She is amazing! The customer service is top notch! Bonus is that I saved money when I switched to Farmer’s after being with my old company for five years.

Betty Keeney Very professional. She tried her best to help take care of our needs.

Jessica Robles I recommend speaking with agent (Mayra) she is a great person!! She helped me get affordable insurance for my car. She made everything easy for me to understand it was over all a good experience working with her.

William Budro I was shopping around to save some $$$ and they did that! They saved me a lot of cash. Very pleased with the rates and service.

Christian Odoemelam Imperial insurance is an excellent insurance to be with . It has all the qualities that will make a customer to stay with them at all times The company has well trained representative with strong knowledge of the job and customer care like Victoria Hernandez. I can never fail to choose an insurance company like imperial in lrving Texas by beltline road and Northgate.

GEM Very good experience A+ great customer service. Glad I’m doing business with them.