Gulledge Insurance - Sugar Land (TX)

1 /5 Carolyn Turner: This agency, without a doubt, has been the most unprofessional business I have ever had contact with. I emailed the owner of the agency, Loren Gulledge two times to cancel policies. Neither email warranted a response from him. So now more than 30 days later, I find out that my auto policy had not been canceled when I asked him to do so. When I called him to ask about my policy, he informed me then that I should’ve addressed the emails to Esperanza. He could have responded to my emails with that information. Shame on him. I have been a good customer of his for more than six years and I did not deserve this treatment. I am now so glad that I have switched companies.

1 /5 John Murray: I have used this company for home and auto insurance for a few years - They had good rates at first, but the renewals are always very high and I had to contact the Agency to find a way to try to reduce the premiums back down a little. They always used Safeco Insurance, I thought the whole point of an agency was that they could shop around to find the best deal. This year the renewal rates were so high that I shopped around myself to find better rates. In the past when I emailed the company the owner was very responsive to my questions but now that I am trying to cancel my policies my emails are being ignored. Ive emailed them 5 times over the past 2-3 weeks to ask to cancel my home and auto policies and not received any reply back. Ive had to contact Texas Department of Insurance to submit a complaint due to the lack of response.

1 /5 Joshua Ritchey: Contacted multiple times to discuss a policy cancellation due to selling a home. Never heard back from Ron or anyone in his office. We have renewed several times with him, but he couldnt provide the courtesy to help us during this life change.

4 /5 Susan Morlock: Really like having Loren as our insurance broker. He has always been willing to pick up the phone even on weekends. Even was available to fax information to prove policy information when we were standing at a rental car desk in Las Vegas on a weekend. Have not had to make a claim in the many years we have been with him but he has always kept our policy pricing low with good quality coverage (and I review pricing every year with him). Would have given five stars but just do not do that as a matter of principle but wish I could have given 4.5 stars.

5 /5 Eyad Bahhur: Loren has done a phenomenal job with providing me insurance for almost 5 years now. I currently have auto, home, and flood policies through Gulledge Insurance. In an unfortunate event that I may need to file a claim, I know that Loren and his team will help in any way possible as they have done in the past. Thanks Loren for keeping my policies with reputable insurance companies with good rates!