David Yurman - Dallas (TX)

1 /5 John Watts: At 12:45 pm on Sunday 2/16/25...Such a bad experience after purchasing some pendants and was told that Daivid Yurman offers polishing after purchase. So I Walked in today and was inside for 10 minutes and not one of their 5-7 people on staff greeted us. I can understand waiting for the next available rep, but we were never even greeted at the door. A simple hello. Someone will be with you shortly. The male rep at the front chose not to acknowledge us at all. Buy from somewhere else that makes you welcomed. There was a guy in a suit at the door who didnt say a word just stood around with a non inviting expression. Very unwelcoming and such a bad choice buying David Yurman at North Park!

1 /5 Momina Mazhar: I was here 7/5/25 at 7pm. No one bothered to greet me or my sister except for the security guard. There were several sales associates in the back room who were not helping any customers. We stood there for 5-10 minutes waiting for someone to acknowledge we were there. There were a total of 3 customers there. I knew exactly what I wanted and was ready to make my purchase. I have been to other far busier DY stores where they take time out to greet you and put you on a waitlist if the SA are busy. A woman walked in with her daughter after we did and was greeted warmly and helped immediately. She was white. We are not. Shocking. Will not be returning.

5 /5 Richelle Dodds: Dennis was so helpful and kind, when I walked in he greeted me right away and helped with my old Yurman necklace that had a broken clasp. Not only did he fix it on the spot, he shined it and provided a new pouch for me to carry it home. Excellent Yurman location.

1 /5 Lawrence Schwartz: Disappointing Service at David Yurman – NorthPark As someone looking for a "special" gift at a luxury jewelry store, I was stunned by the lack of professionalism and customer service at David Yurman in NorthPark, especially with Jose. When I visited the store to purchase a gift on 6/15/25, there were at least six associates on the floor. Not one of them acknowledged me, offered assistance, or even made eye contact. After waiting for several minutes, I finally asked for help and was shuttled over to Jose. Jose is a salesperson who was dismissive, condescending, and seemed annoyed that I had even spoken to him. He arrogantly said he was with someone, told me to have a seat on their couch, and said that someone would assist me when they were available. After about five minutes of Jose not helping anyone and me sitting on a couch looking like a peasant waiting for my daily rations, I saw Jose sprint to the front door to greet a man, his wife, and their teenage daughter. It appeared that Jose turned into "the host with the most," offering them champagne and water, and proceeded to escort them around the store, much like Vanna White, to help them find the perfect bauble for their daughter. Mind you...I overheard their conversations, and they did not have an appointment or know of Jose. Maybe he was enchanted by the moms diamond earrings, and he thought he had found his next victim for a big sale. I was steaming and headed for the door. Then, a friendly associate named Andrew stopped me, talked me off the ledge, and provided courteous and accommodating service. Unfortunately, the damage was already done (by Jose). In luxury retail (or, I guess, any retail, for that matter), the experience matters as much as the product. Based on my visit to David Yurman NorthPark, I would never buy a David Yurman product again. Hardy, yes. Yurman, no.