Crystal Clear Insurance Agency - Longview (TX)

Jane Chang Kay has been my family personal and business insurance agent for the past 10 years. Her accuracy and care for clients are excellent. I once switched my auto policy to a different agency but came back to her because her customer service and diligent follow-up are unmatched. Once you go with Kay, youll never want to switch again. She is truly exceptional. I highly recommend her and her team for all your insurance needs.

Charmaine Stoddard Misty is the BEST! GREAT Service

Alexander Guzman Great service from Kembra Jones and a phenomenal deal as well, covering 2 vehicles for the same price as USAA just did for my truck. Highly recommend.

Stacy Hathhorn Wonderful experience working with Colt at CMI! He knew the right questions to ask for our unique business needs. Our quote was back to us in 2 days with multiple options to choose from. We wholeheartedly recommend Colt and CMI for your Insurance needs.

Shermane Bean Ashley is awesome! So easy to contact and always working to get the best plan for less! Super appreciate her hard work!

Samuel Asher When I bought my new truck, I knew I needed the right insurance to protect it, especially with the unpredictable Fort Worth weather and heavy traffic on I-20. I’d heard horror stories from friends about insurance companies that vanish when it’s time to file a claim, so I was really cautious. After comparing options and reading reviews, I found this company, and they stood out for their affordable quotes and great customer service. Getting a quote was super easy. Their agent from the Fort Worth area gave me a call and asked about my driving habits, like my daily route to work and whether I used my truck for towing. I appreciated that they took the time to understand my specific needs rather than pushing one-size-fits-all coverage. They broke down each option in plain English, which was a relief since I’ve never been an insurance expert. Fast forward to a few months later, and my truck ended up with hail damage after one of those surprise Texas storms. Filing the claim was far smoother than I expected. I called them, and within minutes, they had me connected with a friendly claims specialist. They walked me through the whole process and even recommended a reliable body shop right here in Fort Worth. The repair was done quickly, and I was impressed by the follow-up—they called a week later to ensure the job was done to my satisfaction. Another thing that’s been great is their roadside assistance. One evening, my battery died after a late dinner with friends in the West 7th area. I called their roadside service, and they had someone out within half an hour. It’s that kind of reliability that gives me peace of mind because I know they’re just a call away, no matter where I am in the city. They’re also proactive about keeping costs low. I got a call from my agent a few months in with some suggestions on adjusting my coverage to bring down my monthly premium, which I really appreciated. They set me up with a safe driving discount that helped reduce my rate without sacrificing coverage, and I feel like they genuinely care about making insurance affordable. If you’re in Fort Worth and looking for an insurance company that’s local, responsive, and fair with their prices, I highly recommend them. They’ve earned my trust, and I feel like I have a partner on the road. I’m sticking with them for the long haul, and I’ve already told my family and friends about their excellent service!

Madilynn Pinson Trish and Debbie have gotten me cheap car insurance for the past decade (since I could drive). Good at what they do. They are also personable and professional, perfect for customers of all ages in need of insurance coverage.

Chad Flatt This is where everyone needs to go. I personally recommended many of my friends and family and they all had nothing but positive things to say. The customer service is amazing and I felt like a priority to them the whole time. Highly recommend going here for any of your insurance troubles!!!

Raine Worked with Victoria to shop my insurance since i recently purchased a home and would now need homeowners insurance. She helped me save a few hundred dollars a month with swapping from USAA and took care of everything for both my home and auto. She clearly stated expectations on anything i needed to complete so the process was as smooth as possible. When progressive decided to randomly increase my payment i was able to contact Tori and within an hour she has answers for me and had the issue resolved. Amazing service.