Cisneros Insurance Agency - San Marcos (TX)

1 /5 Timothy T: I had been a customer for over 9 years. When I bought a new car and chose to cancel my policy with them, my agent Roy failed to submit my request and I was charged $77. So I then contacted their parent company connect insurance and requested cancelation and a refund, but when I received the check it was only for $36.50. The amount of incompetence is unbelievable, thank god I never had to actually make a claim I cant imagine the headache that would have been... Avoid these two companies, any amount you think you may be saving isnt worth it...

5 /5 J .Richardson: Ive always been treated courteously and in a short amount of time. Over the years prolly 10 plus. The numerous times Ive been marketed to in all differing avenues. Ive compared prices more than 15 times and no one company has come close to coverage for price. However I will say Ive yet to have file a claim. So I guess I should expect a very low premium.

1 /5 john brindise: These fraudsters lowered my coverage- significantly- while keeping the premium the same after renewal. After discovering that and getting a new policy (and better coverage for significantly less) elsewhere, not only did they charge me 18% of the premium even though I was covered for less than 10% of the term, getting them to actually pay the refund was like pulling teeth. Avoid doing business here.

5 /5 Jessica Buckner: Had a few issues with payment, they were so amazing. Helped me out in me and my familys time in need! I will recommend them to everyone I know! Thank you so much!

5 /5 Dora Valencia: The manager has helped me with my auto and home insurance with excellent customer service! They are easy to work with and very friendly.