ATX Jewelry Exchange - Austin (TX)

Marcus Berry Awesome Hawaiian Wood and Presious Metirial Jewelry like Ive never seen before. Beautifully designed and well worth the $$. Btw its all that expensive....

Ernesto Cervantez To whom it may concerned I’m writing to share a disappointing experience I had while picking up a bracelet I had purchased at your store. When I arrived, I was assisted by a staff member named Melanie, whose demeanor made me feel unwelcome and uncomfortable. She commented, “Next time you can go to the other section to pick up,” and rolled her eyes, which felt dismissive. When I mentioned I was told to pick up the bracelet around 5 p.m., she replied, “That can’t be — we have bracelets ready around 4 or 6,” then walked off to look for the item. The tone and attitude made me feel like I was an inconvenience rather than a valued customer. I understand everyone has off days, but when customers are spending $100 or more, we expect at least a basic level of courtesy and professionalism. I left the store feeling uneasy about my purchase — not because of the product, but because of how I was treated. I hope this feedback is taken constructively. I’m sharing this in the hope that other customers will have a more positive experience in the future. Please speak with Melanie about maintaining a respectful and welcoming attitude with customers. Thank you for your time, Ernesto

Johanna Vinson I came here to get some rings resized and they did it quickly, and perfectly! Katie is so sweet, and the whole experience was excellent. Will be back!

Chelsie Thompson M’Rsha and Linda were absolutely amazing! They were so patient and shared all of my options and customized my experience to be so positive on such an important moment and choice! I cannot recommend them enough!

Nas214 Lori was really helpful and kind, great pieces with affordable prices for all occasions!

Irene “Sunflower” I was satisfied with work done on my marriage rings. I had them soldered together so it would be less of a hassle and she did a great job! Highly satisfied and reasonable prize.

Shareen Qanah I love this place. They have high quality crystals, jewelry, candles and sprays. I bought a beautiful rose quartz necklace that I adore and get so many compliments on. I also bought the skeleton key candle, and let me tell you, it worked! I lit it and set my intentions and invocations every night until I received the answers I needed to make a life altering decision. Once I did, the candle went out at once like it was done with its job. I came back and bought 2 more.

Aaron Ellisor Quenton Elliott has been my jeweler for all my adult life. They are great to work with and have fabulous one of a kind pieces. They have always made me feel welcome, and that my input was interesting to them when I was making a decision on a gift or something for myself. First Class, not suited for people that prefer Malls and Chain Brands.

Alisia Friendly, fast, and professional. My ring is over 100 years old and a very special family heirloom. I was worried about taking it in but they eased every anxiety of mine. I would recommend this shop 1000x over and will definitely come back to check out their amazing collection.