Amwins Specialty Auto, Inc. - Plano (TX)

1 /5 Anna Galvan: My daughter was in a fender bender with one of their clients. Its been almost a year and her medical bill has not been resolved. Called several times to speak to the assigned agent but no returned call. This is just bad customer service. I hope they treat their clients better.

1 /5 Dilcia Courtne: Im so disappointed with Amwins Insurance. I have a current claim in process and its already a nightmare. My claim representative, Luis, is a horrible representative, rude, loud, blaming me for taking initiative, and has a language barrier. I have never been disrespected like that in my life. I let him know that I was going to report him and he said "ok, go ahead." Once this claim is complete I will be changing my auto insurance. Im still in shock at his unprofessional replies and accusations. I cant wait until this nightmare is over.

1 /5 Rahman Fleming: One of the worst. Yes they do insure drivers without driver license, or bad records, however their customer service is some the worse. The wait time to get through to customer service is ridiculous, and most of the reps sound rude or dont sound like they are really trying to help you. Also there is the language barriers. I have nothing against anyone with an accent, however if you work in customer service, you should be able to clearly express and articulate your words. I should not have to struggle to understand what the hell you are saying. The customer service reps act like they are careless or dont care. They often do not update the customers information correctly, which can cause huge problems, and it sometimes seems as if they do this on purpose. Finally some of their rates are ridiculous, especially from a company with such poor customer service. I ended up cancelling my car insurance with them and went with a better company. They didnt process my request on time (which was before my next billing cycle) and still charged me for an additional month, which they werent supposed. Took 2 days to get through, to have matter corrected. Fault was theirs as agent i previously spoke to never put my cancellation in fully, even though call was recorded. Then they had the nerve to require me to give them the reason why i was leaving their insurance, before they would fully complete my cancellation request. Then they issued a hard check refund instead of instant credit deposit back, and they sent refund check to my old address, even though i had updated them with new current address. I am still awaiting my refund. My advice, unless you dont have a driver license, or you have alot of bad marks on your driving record, DO NOT under any circumstances get Anwins insurance.

1 /5 Matthew Ciprian: This was the insurance for my first car and it was a terrible experience…. My mechanic friend warned me they were terrible but at the time I didn’t really understand why… they added included drivers that don’t live with me and when I tried to contact them to remove them.. nothing and I ended up canceling and going with Geico, where the experience was much much better and easier.. and no issue with included drivers randomly being added on.. I do not recommend them at all

1 /5 Daniela Mejias: This insurance company couldnt be any worst. Seriously it took me an hour to find their phone number and even though they answered quick they have yet to resolve my problem. Supposedly the "supervisor" Emily Sapes fails to answer the phone every single time. Also, the adjuster Jake Sena has a very bad attitude and doesnt know how to communicate very well with clients. Run as far away as possible this company will only make your life miserable!!!!!