Allcat Claims Service - Boerne (TX)

1 /5 John Cheek: Adjuster/Inspector was awful, though he knew every thing. We had 50-60 mph winds that blew numerous shingles off, plus I have a leak no one seems to be able to find. I filed a claim and the adjuster came, spent very little time on my roof I also had a GAF certified roofer with him, the adjuster blew off everything he said and attributed it to fair wear and tear, and that the hail damage was old. at this time I had shingles laying all over my yard. He alloted me $245 for my entire roof. I went ahead and got The GAF CERTIFIED INSTALLERS to install a new roof. What they found made me sick, 21 rotted sheets of roof decking,cracking and molded shingles from water penatration. The roof over my patio was structured wrong and had to be completely redone, the adjuster never even looked at that portion of the roof. There were numerous city code violations he never caught or just disregarded. He was the worst adjuster I have ever met, and the roofer also said so. So now I have a new $18,240 GAF ROOF SYSTEM roof that is guaranteed for 50 years on materials 20 years labor, and I ger free yearly roof maintenance for 5 years

1 /5 Ryan Bone: After a massive wind storm I litterally had shingles falling off my roof on all sides. My claim was referred to Allcat by USAA and their service was horrendous. The corporate office never answered the phone or emails. The first adjuster wasnt available for a week. I asked for another adjuster and the second one never answered his phone. I had to call USAA to get ahold of the adjuster. He then told me he got my messages but worked all day and decided not to call me. When he finally arrived he barely looked at my roof and said it was a $600 fix. If you are referred to them by USAA cancel it immediately and get another service.

1 /5 Adriana Mariscal: I been dealing with Allcat for our property claims. We had a huge storm back in September 2021. We are still waiting for a response for our mold situation. I have called left multiple voice message no one gets back to us! I have children with asthma and they are getting sick. The mold company came and said they need to start the work ASAP! I’m going to get a lawyer that the way!! Worst company ever!!! What a shame they don’t care

1 /5 Miranda Cormier: If I could give less stars I would! Beryl lifted my roof and twisted it. 2 different roofers have told me exactly the same thing. The drip edge is 2" behind the fascia. I have photos of that same drip edge EVERY YEAR for 4 years before the storm, it is in perfect alignment with no bends, gaps or damages, still inspector said "no storm related damage". I lost a tree that took out my fence = "no storm related damage", I had bricks that came off my house with the wind driven rain = "no storm related damage"?! HOW is that even possible to MOVE a roof more than 2" WITHOUT hurricane force winds?! He didnt even get ON the upper roof mind you only inspected from the ground level & 1st story roof line not the upper 2nd story.

1 /5 Unleashed Precision: We lost 3 large patches of shingles during 70mph thunderstorms in March. We didnt think much about the delay in getting an adjuster to inspect the roof but, when the adjuster did show up, it was obvious what type of service we were dealing with. I had put emergency tarps up myself and he didnt want to look under them to assess any damage. Instead, he took pictures of my phone screen while I displayed the pictures that I had taken. After 15 minutes of poking around he said he was done and left. In the meantime I had a roofing contractor do their inspection. They found shingles missing on 3 other aspects not reported by Allcat. Additionally, the shingles did not pass a brittle test, nor are they manufactured any more. Those last two findings require that the entire roof be replaced in TN so its no wonder it wasnt reported. After 4.5 months of hounding my insurance company, I find out its Allcat that is holding up the claim. We now have water damage on the other aspects not reported and still have not seen anything from Allcat. Im just as disappointed in my insurance company for subcontracting such an uncooperative appraisal service.