1 /5 Joe Geisler: Tried to ask them a question and they hung up on me.
1 /5 Jocelyn Gaytan: I am first time buyer and was looking to get a car. Unfortunately the car purchase didn’t go through however the agent I got set up with so I could get my refund. In the beginning of the transaction there is a deposit of $389 and no mention of fees were told that were included in that price. I tried canceling multiple times with my agent although he kept trying to help me find a car but there was no luck. When I finally said I want to cancel and stop looking for cars, I asked if there was any cancellation fees he said no. Progressive only refunds me $258 (that’s a $130 difference). I texted the agent and he said he would look into but there was no update. I called today and spoke with Edith. She was not helpful. She chuckled when I was said I wasn’t aware or told of any fees. She said it’s how agencies work in a smart tone. She even mentioned herself that I was a new business (new customer) and I expressed that I was a new buyer and new customers should be informed of these fees. She dismisses me and says “well there isn’t anyone who you can talk with right now”. Would rate 0/0 if I could.
5 /5 rolando hernandez: Very good customer service
1 /5 Ismael olvera: the man that answered the phone was very rude because my wife started asking some questions, He didnt know anything about our account such incompetence work in this place
5 /5 Diane Torrez: Service is excellent and ALWAYS willing to go the extra mile. I have to admit, tried switching companies and always went back. So yes I recommend them. And don’t attend to use anyone else.
SarahBeth Hussey Julio was such a big help getting me set up and working His magic to get me the best policy and prices! He did a great job explaining the policy to me and answering any questions I had. He also got everything done very quickly and efficiently. I highly recommend Julio and the Freeway Bastrop Team!
Lore Lane Misty Vaughn is hands down the best insurance agent I’ve ever worked with! She’s always incredibly fast to assist, goes out of her way to find me the best rates, and makes the entire process completely painless. I recommend her to anyone looking for an insurance agent—they won’t be disappointed!
David Martinez This is a great insurance company, the ladies at the Sunland Park office are very kind and courteous, they treat me like part of a family. They always answer my calls and provide the best services they can. Priscilla is my insurance representative ask for her when you need insurance, she will get you the best deal.
Leticia Padron Morales Miss Claudia a great agent . She been my insurance agent for years now. I follow her everywhere she goes. Always finds ways to make budget friendly and prices. Go to her any insurance needs.
Hannah Zee I have been working with Clark Damon for several years now. This office is extremely professional and responds quickly and thoroughly. The care is personal; I don’t feel like just a “number” or “customer” here. They reach out with additional savings options as applicable. I am extremely pleased with their service and look forward to many more years of good partnership.
